You may find the procedure of selling your cryptocurrency and getting paid via a bank account below.

To initiate the selling process, go to www.simplex.com and press the "Sell cryptocurrency" option or go directly to www.simplex.com/sell. 
You will be taken to our checkout page, where you must select the coin you wish to sell or the amount of euros you wish to receive.

Note: Currently, we support selling only BTC and USDT-TRC20 (USDT on the TRON – TRX – network) in exchange for EUR. 

Once you select the coin from the list, you will see this page with a summary of what coin is being sold, how you will get paid – via a SEPA bank transfer, and how many Euros you will receive:

After you press "Continue", you will be redirected to the email verification stage.
You must enter the email address to which a 4-digit code will be sent. Additionally, you must mark that you have read and agreed to the Terms & Conditions and click "Next".
Later on, that code must be entered in the pop-up on the screen, and you need to click "Verify".

Below is an example of what a verification email looks like. Each verification email will also contain the transaction ID:

After the email is verified, you will need to provide your personal details. This includes your first and middle name (if any), last name, phone number with the selected country code, and date of birth.
After this information is submitted and the button "Next" is clicked, you must provide information about your residence address – select the country and enter the city, street and zip/postal code. 

Once that is done, you will need to verify your identity. The verification will be done live using Onfido, which specializes in secure identity verification. This information is provided on the page right before starting the process:

You will then need to select the document issuing country and the type of document that will be uploaded. Passports, ID cards and driver's licenses are accepted.
Once that is done and you press "Next", the page informing that the process needs to be done via a secure link/connection will appear: 

You will need to generate a secure link to connect to Onfido in one of the three offered ways. The most convenient way to continue the process is by scanning the QR code with your phone.
Once the QR code is scanned, you must take a picture or pictures of the selected document and a selfie of yourself.
During this step, if the sale is carried out via a computer, the pictures are taken with a mobile phone, and the computer screen displays that the phone is already connected.

When the mobile phone is connected to Onfido, you are presented with a message informing you about the requirements not to close the computer's desktop, seeking help if you think that this is a scam and that the verification process will continue here.

When "Continue" is pressed, you will be presented with a disclaimer to enable camera access throughout the process. When it is enabled, the camera will turn on, and you will be able to take pictures of the document:

After taking a picture of a document and confirming its information is readable, you must take a selfie of your face. The face must fit in the contours on the camera's screen.
Once a selfie is taken and you confirm that the face is visible, you will see a message on the phone that the computer screen should be updated in a few moments, and the process will continue. Then, you will be able to upload the files to the system.

Once this is done, you will see a page where the bank account details for the funds to be transferred must be entered.
You must enter the account number (IBAN), bank name, and BIC code. Most of the time, when the IBAN is entered, the system will pre-fill the other details automatically.
Then, you also need to confirm that the account belongs to you and click "Next".:

Once this is done, you will see that the uploads and the information provided earlier are being verified. 

If everything is in order, you will see a disclaimer on the screen informing you about the crucial requirements to continue the process. The disclaimer informs you only to send the previously selected amount, check the destination address carefully, and ensure that the correct network is selected when withdrawing/sending cryptocurrency from your wallet.

Once you click "Confirm", you will see the page with the summary of how much you need to send, where to send it and a QR code to transfer the coins safely and conveniently. Further instructions about what will happen are also provided on this page.
Please be informed that you need to send the cryptocurrency from your wallet to the wallet address that will be provided. You can copy and paste the address or scan the QR code from your cryptocurrency wallet.
It is essential to highlight that Simplex is not responsible if you lose your cryptocurrency due to an incorrectly entered destination wallet address. So, we strongly suggest you never manually enter the wallet address by typing it. 

Once you send out the cryptocurrency, a message indicating that the payment is being processed will be displayed on the screen:

If everything is successful, a message that the coins were received will appear, and an email informing you about the successful sale (transaction) will also be sent.

Note: Once the sale is finished, a SEPA bank transfer of euros to your bank account might take up to a maximum of 2 business days (the standard SEPA transfer time). However, in most cases, it happens quicker. 

If you encounter any difficulties or have any questions during the process, please get in touch with us directly. You can do so by accessing the category menu at the top right corner of the checkout and clicking "Contact support".
Additionally, you can reach out to us by opening a chat at the bottom right corner of our page www.simplex.com or send us an email to support@simplex.com.

The post How can I sell my cryptocurrency and get paid to my bank account using Simplex? appeared first on Simplex.

By pressing the buying option, you will be taken to our checkout, where you can select the type and amount of cryptocurrency you wish to purchase. Additionally, you can choose the purchasing method – either with a card or a few alternative payment methods. The availability is based on the partner's platform and your location.
Some platforms may require you to enter the wallet address that you control, while others will generate the address for you if you have an account with them.

After you have selected the desired amounts, select the payment method and press continue. You will be prompted to the next page to enter your card details, such as the card number, full name, CVV (security) code and expiry date.
To advance to the next step, you must click that you have read and agreed to the Terms & Conditions and the Privacy Policy.

Later, you will be asked to enter personal details such as the billing address, city, zip/postal code, country, and contact details – the email, date of birth, and phone number.
On each checkout page, you can see the amount of cryptocurrency you will receive with all the fees already applied.

Note: Your full name will be pre-filled automatically on the "Personal details" page precisely like you entered it on the "Card details" page. Nevertheless, you can edit it if necessary, but you'll need to ensure no mismatch. 

Once the information is submitted, if everything is entered accordingly – no special symbols, only the Latin alphabet used, and the phone number is correct – you can press "PAY NOW".

After pressing "PAY NOW", the verification process will begin.
During the verification process, you will need to verify your email by entering a 4-digit code that will be sent to the email address provided.

After the email is verified, you will be asked to confirm a few things that indicate you know what you are doing. A pop-up message will appear on the screen, presenting a few statements you must agree with to continue.

Once you confirm this, you might be asked to verify your identity by uploading an identity document and a selfie of your face. The ID verification process is done live when buying through the new UI. This means you will always need to take pictures of the document and your face on the spot with your phone camera once connected to Onfido – an identity verification service provider with which Simplex is in partnership. 
More information about the live identity verification process can be found here: How can I verify my identity live through Onfido?

Once you have finished verifying your identity live via the Onfido service, you must submit a questionnaire to continue with the purchase.
My information about the questionnaire and a step-by-step guide are here: Submitting the questionnaire.

If all of these steps are completed, the payment should be approved, and the coins should be sent to the wallet address used in the transaction. The transaction will reflect in the wallet as soon as it is confirmed on the Blockchain. You will receive an approval and, later, a confirmation email once the payment is approved and the coins are sent out.

If you have any questions or need help with the payment process, please don't hesitate to contact us directly. 

The post Buying cryptocurrency through Simplex appeared first on Simplex.

You may find the procedure of selling your cryptocurrency and getting paid via card below.

To initiate the selling process, go to www.simplex.com and press the "Sell cryptocurrency" option on our website or initiate the sale directly from one of our partners if this option is integrated into their platform.

Once you press "Sell cryptocurrency" and select the coin from the list, you will see this page with a summary of what coin is being sold, how you will get paid – via bank transfer or card, and how many Euros you will receive:

After you press "Continue", you will be redirected to the email verification stage.
You must enter the email address to which a 4-digit code will be sent. Additionally, you must mark that you have read and agreed to the Terms & Conditions and Privacy Policy and click "Next".
Later, you must enter that code in the pop-up on the screen and click "Verify."

Below is an example of what a verification email looks like. Each verification email will also contain the transaction ID:

After the email is verified, you must provide your personal details. This includes the first + middle name (if any), last name, phone number with the selected country code and date of birth.
After this information is submitted and the button "Next" is clicked, you will need to provide information about your residence address – select the country and enter the city, street and zip/postal code. 

Once that is done, you will need to verify your identity. The verification will be done live using Onfido, which specializes in secure identity verification. This information is provided on the page right before starting the process:

You will then need to select the document issuing country and the type of document to upload. Passports, ID cards, and driver's licenses are accepted.
Once that is done and you press "Next", the page informing that the process needs to be done via a secure link/connection will appear: 

You will need to generate a secure link to connect to Onfido in one of the three offered ways. The most convenient way to continue the process is by scanning the QR code with your phone.
Once the QR code is scanned, you must take a picture or pictures of the selected document and a selfie of yourself.
If the sale is done via a computer, the pictures are taken with a mobile phone, and the computer screen displays that the phone is already connected.

When the mobile phone is connected to Onfido, you are presented with a message informing you about the requirements not to close the computer's desktop, seeking help if you think that this is a scam and that the verification process will continue here.

When "Continue" is pressed, you will be presented with a disclaimer to enable camera access throughout the process. When it is enabled, the camera will turn on, and you will be able to take pictures of the document:

After taking a picture of a document and confirming its information is readable, you will need to take a selfie of your face. The face must fit in the contours on the camera's screen.
Once you take a selfie and confirm that the face is visible, you will see a message on the phone that the computer screen should be updated in a few moments. Then, you will be able to upload the files to the system.

Once this is done, you will be asked to submit a mandatory KYC (know your Customer) questionnaire, with different questions complying with industry standards. 
You can find more information about the questionnaire here: Submitting the questionnaire.

When the questionnaire you submitted is reviewed, you can either proceed with the sale or have your transaction rejected.  
If everything is in order, you must provide the card details to which you wish to receive the payout and click "Next".

Once this is done, you will see that the uploads and the information provided earlier are being verified. 

If everything is in order, you will see a disclaimer on the screen informing you about the crucial requirements to continue the process. The disclaimer informs you only to send the previously selected amount, check the destination address carefully, and ensure that the correct network is selected when withdrawing/sending cryptocurrency from your wallet.

Once you click "Confirm," you will see a page with a summary of how much you need to send, where to send it, and a QR code to transfer the coins safely and conveniently. Further instructions about what will happen are also provided on this page.
Please be informed that you need to send the cryptocurrency from your wallet to the wallet address that will be provided. You can copy and paste the address or scan the QR code from your cryptocurrency wallet.
It is essential to highlight that Simplex is not responsible if you lose your cryptocurrency due to an incorrectly entered destination wallet address. So, we strongly suggest you never manually enter the wallet address by typing it. 

Once you send out the cryptocurrency, a message indicating that the payment is being processed will be displayed on the screen:

If everything is successful, a message that the coins were received will appear, and an email informing you about the successful sale (transaction) will also be sent.

Note: Once the sale is finished, the euros will be deposited into your card within 24 hours. However, in most cases, it happens much quicker. 

Sometimes, your bank might reject the payout to the card. If that happens, we will inform you about the fact and ask you to provide details of a new card to finish the sale. You will need to enter the new card details, and we will try to execute the payment once again. If you have already left the checkout, our system will automatically email you should that happen.
Please note that Simplex can not influence your bank's decision to accept or not accept the Euro top-up from our side. If you do not have any other card you could use to finish the sale, please let us know, and we will cancel the transaction for you.

If you encounter any difficulties or have any questions during the process, please contact us directly. You can do so by accessing the category menu at the top right corner of the checkout and clicking "Contact support."
Additionally, you can contact us by opening a chat at the bottom right corner of our page, www.simplex.com, or by emailing support@simplex.com.

The post How can I sell my cryptocurrency and get paid to my card using Simplex? appeared first on Simplex.