Should your payment fail while you have already sent out the coins, you will receive a cryptocurrency refund. 
If you are still on the payment page, you will be informed about the payment failing and be provided with a field to enter a wallet address, in which you must enter the cryptocurrency wallet address where the coins should be sent back.
If you have already closed the payment page, do not worry. Our system informs users via email about each stage of the Pay with Crypto process. Thus, you will receive an email informing you about the failed payment and a button to request a cryptocurrency refund. By clicking it, you will be taken to a page where you must provide a valid cryptocurrency address to receive the coins.
To be able to continue with the refund, you will also need to verify your email address. You will be sent a 4-digit code, which will need to be entered in a pop-up that will appear on the screen. 

Please be informed that it is your responsibility to provide us with a valid and correct cryptocurrency address, over which you have full control. The address must support the cryptocurrency type (and network) that you will receive. Any mistakes in the wallet address might result in the loss of the cryptocurrency. Once the coins are sent to the provided address, we have no more control over them, and our part of the process is over.

If you are not sure about the status of your payment, did not receive the email informing you about the failed transaction and the refund, can not request the refund, or have requested but did not receive it, please get in touch with us directly. 
You can contact us directly by submitting a ticket here: Submit a ticket or email us at paywithcryptosupport@nuvei.com with the subject line "Pay with Crypto". 

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You will receive an email informing you that your payment was successful and that a refund of the remaining amount will be issued. To receive the refund, you must click the corresponding button in the email. By clicking it, you will be taken to a page where you must provide a valid cryptocurrency address to receive the coins.
To be able to continue with the refund, you will also need to verify your email address. You will be sent a 4-digit code, which will need to be entered in a pop-up that will appear on the screen.

Additionally, if you have sent any cryptocurrency (less, the exact, or more than required) but the cryptocurrency payment fails, you will receive a full refund of your coins. As described above, you will receive an email informing you about the transaction status and the cryptocurrency refund. To begin the refund process, you will need to click on the corresponding button. 

Please be informed that it is your responsibility to provide us with a valid and correct cryptocurrency address, over which you have full control. The address must support the cryptocurrency type (and network) that you will receive. Any mistakes in the wallet address might result in the loss of the cryptocurrency. Once the coins are sent to the provided address, we have no more control over them, and our part of the process is over.

If you are not sure about the status of your payment, did not receive the email informing you about the status of your transaction and the refund, can not request the refund, or have requested but did not receive it, please get in touch with us directly. 
You can contact us directly by submitting a ticket here: Submit a ticket or email us at paywithcryptosupport@nuvei.com with the subject line "Pay with Crypto". 

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If you did not receive the email with the verification code to confirm the wallet address for the refund, please try the following steps:

1) Carefully check your spam and trash folders – sometimes, our automated emails might land there;

2) Click "resend code" if no email arrived and the time has passed;

3) Add this email address to your email's contact and safe lists: <no-reply@simplex.com> and initiate a refund request once again from the email received previously;

If the provided suggestions do not help or you have any other questions regarding paying with cryptocurrency using our services, please contact us directly. 
You can contact us directly by submitting a ticket here: Submit a ticket or email us at paywithcryptosupport@nuvei.com with the subject line "Pay with Crypto". 

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1. When you wish to buy the product/service on the merchant site and reach Nuvei's cashier page (checkout page), select "Pay with Crypto." 
You are then presented with the "Pay with Crypto" interface, where you can select the cryptocurrency type you wish to pay with. This page will show the amount of a specific cryptocurrency you would need to pay (transfer) based on the given exchange rate. 
Currently, you can pay with one of these supported cryptocurrencies: BTC, ETH, TRX, USDC-ERC20, USDC-SC, USDC-POL, SOL, BNB, LTC, DOGE, and POL (prev. MATIC).

2. After you decide which cryptocurrency to pay with and click the corresponding button, you will see a disclaimer that you are about to send cryptocurrency. This disclaimer contains important information about what you must acknowledge when transferring the coins. Please read and confirm that you understand the points provided before sending out the coins.

3. Once you confirm that you have read and understood the information, you will be presented with a page explaining how to send the cryptocurrency. You can scan the QR code from your personal cryptocurrency wallet application or copy and paste the destination address.
You can also click the drop-down menu at the top right corner of this page, next to the payment amount in fiat currency. You will then see the exact exchange rate applied to your purchase at the given time.
Important note: you must make sure that you are sending the exact amount and type of cryptocurrency using the exact network provided. For example, it is specified that we can only accept USDC coins sent through the Ethereum network. If you send coins from a different network than the one listed, your payment will not count, and you will need to contact us for a cryptocurrency refund.

You need to execute the transfer yourself within the provided timeframe.
Keep in mind that: 

1) If time passes and you have not sent the coins yet, you will be presented with a screen about the expiration of your payment.
2) If time passes and you send the coins after receiving the payment expiration message on the screen, an automatic cryptocurrency refund will be issued.

More information regarding refunds can be found at the end of this article.

4. If you have successfully sent out the coins, you will see a screen indicating that your payment is being processed. 

5. If everything is in order, the cryptocurrency payment will be approved, and you will be informed via an automated email. Your payment to the merchant will be executed, and you will be provided with the next steps.
If it is decided not to approve this transaction, you will see a message that the payment has failed and that any coins sent will be refunded.

Refunding “Pay with Crypto” transactions

Refunds can be 2 types:

1. Refunds that are issued when the payment is not completed
2. Refunds that are issued when the payment is completed

1. Refunds that are issued when the payment is not completed

1) The payment cannot be processed if you have sent out the cryptocurrency after the timeframe on the screen has passed. In this case, you will receive the transferred coins back.
You will receive an automated email with a clickable button. Once clicked, the button will take you to the refund page, where you must enter the wallet address to which the cryptocurrency refund will be sent. 

2) If you send out the cryptocurrency and see that your payment is being processed but unsuccessful later, you will be refunded. If you are still on the payment page, click “Receive refund.” Then, you must enter the wallet address to which the coins must be refunded.
If you leave the page, you will receive an automated email with a clickable button that, when clicked, will take you to the refund page. 
You are responsible for entering a wallet address you control and making sure it can receive the cryptocurrency type you sent. All blockchain/network fees will be applied to your cryptocurrency amount.

3) If you send out the cryptocurrency but the amount is less than requested, you will be informed about the cancelled transaction on the screen, and a refund will be issued. To receive it, you must click “Receive refund”. Then, you must enter the wallet address to which the coins must be refunded.
You are responsible for entering a wallet address you control and making sure it can receive the cryptocurrency type you sent. All blockchain/network fees will be applied to your cryptocurrency amount.

2. Refunds that are issued when the payment is completed

1) If you have sent out more cryptocurrency than requested, a refund of the extra amount will be issued. This can also be considered as getting “cryptocurrency change". You must click “Receive partial refund” and enter the wallet address to which the “change” will be sent.
You are responsible for entering a wallet address you control and making sure it can receive the cryptocurrency type you sent. All blockchain/network fees will be applied to your cryptocurrency amount.
To continue with the refund, you will also need to verify your email address. You will be sent a 4-digit code, which you must enter in a pop-up that appears on the screen.
Important note: You will receive a cryptocurrency refund if the overpaid amount is worth at least 10 EUR or more. 

2) If you have successfully paid for the product/service but want a refund later, you must contact the merchant whose services you used directly. If the Merchant decides to refund you the cryptocurrency, they will contact Nuvei. Nuvei will contact you via email and provide you with a link that, when clicked, will take you to the “Enter Refund Address” page.
You are responsible for entering a wallet address you control and making sure it can receive the cryptocurrency type you sent. All blockchain/network fees will be applied to your cryptocurrency amount.

Important note: If the merchant refund is approved, you will not necessarily receive the same cryptocurrency amount you sent when paying. Due to changes in a cryptocurrency's exchange rate, it might be worth less or more than when you made the payment. Thus, you receive the cryptocurrency amount that equals the amount of fiat paid when the purchase occurred.

Additional information about refunds

1. It is not necessarily that a refund will be successful. It might be rejected due to the wallet address being incorrect or internal company policy. You will see the information on the screen that a refund is being processed and whether it was successful.

If the refund fails, you will see that you need to contact Nuvei's support team. Be sure to have your transaction/payment ID with you, as this will be very helpful for us in investigating the case.

2. A network fee will be applied to the amount you will be refunded, which might result in you receiving a bit less cryptocurrency. 
 
For example, the transaction will fail if you were supposed to pay 100 USDT for your purchase but sent us 99 USDT. A refund of 99 USDT will be issued to the wallet address you will provide. However, there will be a network fee to send those 99 USDT to your wallet. Let’s say the network fee is 0.50 USDT at that particular moment. In this case, you will receive not 99 USDT, but 99 – 0.5 = 98.5 USDT.

To be clear, this is not an amount we will take for ourselves but a network fee the blockchain applies to process this transaction, and we have no control over it.

Please contact us with any questions regarding the "Pay with Crypto" service. You can contact us directly by submitting a ticket here: Submit a ticket or email us at paywithcryptosupport@nuvei.com with the subject line "Pay with Crypto".

The post Pay with Crypto: How can I use the “Pay with Crypto” payment method? appeared first on Simplex.

If you have already closed the payment page, do not worry. Our system informs users via email about each stage of the Pay with Crypto process. Thus, you will receive an email informing you about the failed payment and a button to request a cryptocurrency refund. By clicking it, you will be taken to a page where you must provide a valid cryptocurrency address to receive the coins.

Please be informed that it is your responsibility to provide us with a valid and correct cryptocurrency address, over which you have full control. The address must support the cryptocurrency type (and network) that you will receive. Any mistakes in the wallet address might result in the loss of the cryptocurrency. Once the coins are sent to the provided address, we have no more control over them, and our part of the process is over.

Additionally, please remember that to receive the cryptocurrency refund, you will be asked to confirm your email address by entering a 4-digit code in the pop-up that will appear on the screen. Our system will automatically email the code to the email address you provided.  

A refund will not necessarily be successful. It might be rejected due to an incorrect wallet address or internal company policy. You will see on the screen that a refund is being processed and whether it was successful, and you will receive an email from our system.
The system might also ask you to enter a different wallet if the one you provided is not accepted.  

If you are not sure about the status of your payment, did not receive the email informing you about the failed transaction and the refund, can not request the refund, or have requested but did not receive it, please get in touch with us directly. 
You can contact us directly by submitting a ticket here: Submit a ticket or email us at paywithcryptosupport@nuvei.com with the subject line "Pay with Crypto". 

The post Pay with Crypto: Can I use a different wallet address for the cryptocurrency refund? appeared first on Simplex.

Below you will find the process of paying with cryptocurrency when MESH is selected as the payment method.

1. You must select the cryptocurrency with which you wish to pay. After selecting the coin, you must press the corresponding button.

2. You will then see the 2 available methods of paying with cryptocurrency: sending it manually or connecting your wallet/exchange with MESH.
Once you select to transfer the coins using MESH, you must confirm that you have read and agreed to the Terms & Conditions and click "Next." 

3. Then, you will be provided with a pop-up where you need to select which wallet or exchange you wish to connect. You can select one of the more popular ones or search for it using the search bar. Let's assume that you select Binance. 

Important note: If you can not locate your wallet/account service provider during this step, it means that it is not compatible with MESH. In this case, you will need to send the cryptocurrency manually, by exiting the pop-up and selecting the corresponding payment method. 

4. After clicking on the selected wallet/exchange (Binance), you will see a disclaimer that Nuvei needs to securely link the account. The message provides an explanation about the safety of the process, and you must click "Continue" to proceed. 

5. Then, you will need to enter the email address and password, as well as the one-time code sent, to verify that you are really trying to log in to the wallet. 
Keep in mind that the login is solely dependent on your setup with your wallet provider. We have no influence and can not assist with the login to your wallet from our end. 

6. After doing so, you will need to click the "Continue" button if you confirm that you are granting Nuvei a few permissions. These include allowing Nuvei to view balances, activity, and profile data, as well as sending requests for transactions. The granting of the permissions will not allow Nuvei to move any funds from your wallet without your acknowledgement. 

7. Once you grant the permissions, you will see a pop-up message, indicating that the wallet was successfully linked to Nuvei, and you can now continue to the payment. 

7. Next, you will be presented with the payment preview. It will include all of the data that was pre-filled by MESH. Sections include "from" (your wallet), "to" (the destination wallet address), "network" (the correct network on which the coins must be sent), and "paying with" (from which balance the sent amount will be deducted). 
Below, you will see the total amount of cryptocurrency and how much it is in the fiat currency you are using in the wallet. Additionally, you can see all of the fees included by clicking the drop-down button. Right after that, you will see a section of what will happen once you select to proceed with this payment. 

8. By clicking "Proceed," you will need to enter a one-time code to confirm that you are initiating this payment. This will be the final confirmation from your end to execute the transfer. 

9. After the confirmation, you will see a message indicating that the payment to Nuvei was initiated successfully. You can select "see what happened" to view the information about the transfer.

10. Once "Done" is clicked, you will see that your payment is either being processed, approved, or unsuccessful. If the payment was unsuccessful, you will need to complete a process for an automatic refund. If the payment was successful, a message indicating so will be displayed, and you will be able to return to the merchant's page. 

Please contact us with any questions regarding the "Pay with Crypto" service. You can contact us directly by submitting a ticket here: Submit a ticket or email us at paywithcryptosupport@nuvei.com with the subject line "Pay with Crypto".

The post Pay with Crypto: How can I pay with cryptocurrency using “MESH”? appeared first on Simplex.

When your payment fails due to sending less than you were supposed to, you will receive a cryptocurrency refund of the sent amount. 
If you are still on the payment page, you will be informed about the payment failing and be provided with a field to enter a wallet address in which you must enter the cryptocurrency wallet address where the coins should be sent back.
If you have already closed the payment page, do not worry. Our system informs users via email about each stage of the Pay with Crypto process. Thus, you will receive an email informing you about the failed payment and a button to request a cryptocurrency refund. By clicking it, you will be taken to a page where you must provide a valid cryptocurrency address to receive the coins.
To be able to continue with the refund, you will also need to verify your email address. You will be sent a 4-digit code which will need to be entered in a pop-up that will appear on the screen. 

Please be informed that it is your responsibility to provide us with a valid and correct cryptocurrency address, over which you have full control. The address must support the cryptocurrency type (and network) that you will receive. Any mistakes in the wallet address might result in the loss of the cryptocurrency. Once the coins are sent to the provided address, we have no more control over them, and our part of the process is over.

If you are not sure about the status of your payment, did not receive the email informing you about the failed transaction and the refund, can not request the refund, or have requested but did not receive it, please get in touch with us directly. 
You can contact us directly by submitting a ticket here: Submit a ticket or email us at paywithcryptosupport@nuvei.com with the subject line "Pay with Crypto". 

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However, if the issue continues or is not browser-related, please don't hesitate to contact us. You can contact us directly by submitting a ticket here: Submit a ticket or emailing us at paywithcryptosupport@nuvei.com with the subject line "Pay with Crypto." 
A screenshot or video recording of the issue would help us investigate it more quickly. Thus, we appreciate as much information and detail about the issue as you can provide.

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If you are still on the payment page, you should see the final status of your payment, whether it was successful or failed. If your payment fails, you will see a field where you must enter the cryptocurrency address to which the coins should be returned.
Our system also informs users via email about each stage of the Pay with Crypto process. Thus, you will receive an email about the payment status and the cryptocurrency refund should the payment fail.

Nevertheless, if you are not sure about the status of your payment, did not receive the email informing you about the status of the transaction (and the refund if eligible), can not request the refund, or have requested but did not receive it, please get in touch with us directly. 
You can contact us directly by submitting a ticket here: Submit a ticket or email us at paywithcryptosupport@nuvei.com with the subject line "Pay with Crypto". 

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If you have not received the goods you purchased within the set amount of time provided by the merchant, you need to contact them directly. As Nuvei is just the payment processor, once your transaction is finished, our part in the process is over. 

If you are unsure whether your cryptocurrency payment was successful or need any information about paying with cryptocurrency using our services, please do not hesitate to contact us directly. You can contact us directly by submitting a ticket here: Submit a ticket or emailing us at paywithcryptosupport@nuvei.com with the subject line "Pay with Crypto." 

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