Account management Archives - Simplex https://www.simplex.com/kb/category/account-management Buy & Sell Crypto Instantly – Secure, Global Onramp Wed, 03 Sep 2025 14:14:19 +0000 en-GB hourly 1 https://wordpress.org/?v=6.8.2 How can I report payments made through my Nuvei account for tax purposes? https://www.simplex.com/kb/how-can-i-report-payments-made-through-my-nuvei-account-for-tax-purposes Mon, 21 Jul 2025 00:44:43 +0000 https://www.simplex.com/kb/how-can-i-report-payments-made-through-my-nuvei-account-for-tax-purposes You may extract copies of all your transactions from the transaction history in your Nuvei account.  Please log in to your account here. Go to the dashboard and click on 'Filters and export' button. Here you can select the required period and choose preferred document format:

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]]> You may extract copies of all your transactions from the transaction history in your Nuvei account. 

Please log in to your account here. Go to the dashboard and click on 'Filters and export' button. Here you can select the required period and choose preferred document format:

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]]> My Nuvei account has been compromised https://www.simplex.com/kb/my-nuvei-account-has-been-compromised Mon, 21 Jul 2025 00:44:40 +0000 https://www.simplex.com/kb/my-nuvei-account-has-been-compromised If you identify or suspect any suspicious activity concerning your Nuvei account, please get in touch with us via our live chat button at the bottom right corner of our website or by submitting a ticket here.All of the information you can provide will help us to investigate the case further and can help prevent similar

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If you identify or suspect any suspicious activity concerning your Nuvei account, please get in touch with us via our live chat button at the bottom right corner of our website or by submitting a ticket here.

All of the information you can provide will help us to investigate the case further and can help prevent similar events in the future.

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]]> I’m trying to log in but it says that I don’t have an account https://www.simplex.com/kb/im-trying-to-log-in-but-it-says-that-i-dont-have-an-account Mon, 21 Jul 2025 00:44:39 +0000 https://www.simplex.com/kb/im-trying-to-log-in-but-it-says-that-i-dont-have-an-account Please ensure that you use the correct email address when registering. Small mistypes might prevent you from logging in successfully. If you are sure that the details you entered are correct, reach out to us via live chat by clicking the button at the bottom right corner of our website.   Also, if your account

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Please ensure that you use the correct email address when registering. Small mistypes might prevent you from logging in successfully.

If you are sure that the details you entered are correct, reach out to us via live chat by clicking the button at the bottom right corner of our website.

 

Also, if your account has already been closed, you won't be able to log in. Please be informed that accounts not containing funds were closed because we decided to wind down the service for individual users. 

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]]> How do I close my Nuvei account? https://www.simplex.com/kb/how-do-i-close-my-nuvei-account Mon, 21 Jul 2025 00:44:38 +0000 https://www.simplex.com/kb/how-do-i-close-my-nuvei-account Please note that having a Nuvei account is free. However, if you still wish for the account to be closed, please make sure that: There are no funds in your account There are no pending incoming/outgoing funds in your account The account is not under any arrestment or financial and legal obligation If you are

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]]> Please note that having a Nuvei account is free. However, if you still wish for the account to be closed, please make sure that:

  1. There are no funds in your account
  2. There are no pending incoming/outgoing funds in your account
  3. The account is not under any arrestment or financial and legal obligation

If you are unsure about the above, please contact our customer support for direct clarification.

If everything checks out, proceed by informing us via our ticket system by selecting your product as Nuvei Accounts and informing us about the closure. You may do so here: Submit a request

To ensure a smooth closure process, please submit a request using the email address of your Nuvei account.

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]]> How can I update my name, phone number or residential address? https://www.simplex.com/kb/how-can-i-update-my-name-phone-number-or-residential-address Mon, 21 Jul 2025 00:44:37 +0000 https://www.simplex.com/kb/how-can-i-update-my-name-phone-number-or-residential-address If you wish to make changes to the information you provided when registering for Nuvei Accounts, you may do so by reaching out to us via the chat button on the bottom right of our website.

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If you wish to make changes to the information you provided when registering for Nuvei Accounts, you may do so by reaching out to us via the chat button on the bottom right of our website.

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]]> Why do I need to verify my identity, address, payment method and source of funds? https://www.simplex.com/kb/why-do-i-need-to-verify-my-identity-address-payment-method-and-source-of-funds Mon, 21 Jul 2025 00:44:36 +0000 https://www.simplex.com/kb/why-do-i-need-to-verify-my-identity-address-payment-method-and-source-of-funds As a financial institution, we must comply with our regulatory requirements. To fulfil our AML and KYC policies and ensure the smooth flow of transactions, we must ask for information such as your identity and the source of your funds. What is KYC? KYC means “Know your customer”. It describes the process of verifying the identity of our customers.

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]]> As a financial institution, we must comply with our regulatory requirements. To fulfil our AML and KYC policies and ensure the smooth flow of transactions, we must ask for information such as your identity and the source of your funds.

What is KYC?
KYC means “Know your customer”. It describes the process of verifying the identity of our customers. In other words, we must ensure that our customers are genuinely who they claim to be. The KYC process is performed to prevent illegal activities such as money laundering or fraud, in return protecting both the company and you (our customer). KYC process includes identity verification and collection of additional information/documentation.

What is AML?
Anti-money laundering (AML) includes policies, laws, and regulations to prevent financial crimes and illegal activity. Global and local regulators are established worldwide to prevent financial crimes, and these regulators build policies. Companies must comply with these regulations to fulfil the requirements.

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]]> Where can I find my transaction history in my Nuvei account? https://www.simplex.com/kb/where-can-i-find-my-transaction-history-in-my-nuvei-account Mon, 21 Jul 2025 00:44:35 +0000 https://www.simplex.com/kb/where-can-i-find-my-transaction-history-in-my-nuvei-account Please note that the transaction history will be displayed after your first transaction at the main dashboard of your Nuvei account once you log in.  To select the required period, click on 'Filters and export' button: 

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Please note that the transaction history will be displayed after your first transaction at the main dashboard of your Nuvei account once you log in. 

To select the required period, click on 'Filters and export' button:
 

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]]> How do I login to my Nuvei account? https://www.simplex.com/kb/how-do-i-login-to-my-nuvei-account Mon, 21 Jul 2025 00:44:34 +0000 https://www.simplex.com/kb/how-do-i-login-to-my-nuvei-account New Nuvei Accounts for individual (physical) users are not available anymore, due to the discontinuance of the service. Please be informed that you can only log in to your Nuvei Account if it still has funds in it and you were told about this via email. In other cases, your account should already be terminated.You

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]]> New Nuvei Accounts for individual (physical) users are not available anymore, due to the discontinuance of the service. Please be informed that you can only log in to your Nuvei Account if it still has funds in it and you were told about this via email. In other cases, your account should already be terminated.

You may log in via the link below:
https://accounts.nuvei.com/login 

Make sure to use the email address used during your registration and your personal password:

 

In case any issues or questions arise, please feel free to contact us via live chat by clicking the button located at the bottom right part of our website or by submitting a ticket here.

How can I reset my account password?

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]]> What is the Source of funds check? https://www.simplex.com/kb/what-is-the-source-of-funds-check Mon, 21 Jul 2025 00:44:33 +0000 https://www.simplex.com/kb/what-is-the-source-of-funds-check A source of funds check refers to the origin of the funds: proof to show that your funds come from a legitimate source – salary, profits earned from your business, a loan from the bank, and so on. We need to know the source of our users' funds for several reasons: To ensure that you

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A source of funds check refers to the origin of the funds: proof to show that your funds come from a legitimate source – salary, profits earned from your business, a loan from the bank, and so on. We need to know the source of our users' funds for several reasons:

  • To ensure that you carried out the transactions made
  • To protect users and their funds from fraud
  • To comply with the laws and regulations that allow us to operate as a financial company

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]]> How can I reset my account password? https://www.simplex.com/kb/how-can-i-reset-my-account-password Mon, 21 Jul 2025 00:44:20 +0000 https://www.simplex.com/kb/how-can-i-reset-my-account-password If you have forgotten the password for your Nuvei account and would like to reset it, please follow the guidelines below: Go to Nuvei account log in page and click “Forgot password?”.  Please enter the email address of your Nuvei account and click “continue”.  You will receive a 6-digit code to the email address. Please enter it into the given field and

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]]> If you have forgotten the password for your Nuvei account and would like to reset it, please follow the guidelines below:

  1. Go to Nuvei account log in page and click “Forgot password?”.
     
  2. Please enter the email address of your Nuvei account and click “continue”.
     
  3. You will receive a 6-digit code to the email address. Please enter it into the given field and click “Verify”.
     
  4. As the next step, you will be asked to verify your phone number. Please enter it and press “Continue”.
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  5. A 6-digit code will be sent to your phone number, please enter it into the field and press “Verify”.
     
  6. As the final step, you will be asked to verify your identity document. Please enter the ID number and click “Verify”.
     
    If you haven’t completed the identity verification process yet, this step will be skipped.

  7. As a confirmation that your password was successfully reset, you will see the following message:
     
    A new temporary password will be sent to your phone. 

We highly advise logging in to your Nuvei account with the temporary password as soon as possible and updating it.

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