FAQ Archives - Simplex https://www.simplex.com/kb/category/faq-nuvei-accounts Buy & Sell Crypto Instantly – Secure, Global Onramp Wed, 03 Sep 2025 14:14:08 +0000 en-GB hourly 1 https://wordpress.org/?v=6.8.2 How secure is my money? https://www.simplex.com/kb/how-secure-is-my-money Mon, 21 Jul 2025 00:44:31 +0000 https://www.simplex.com/kb/how-secure-is-my-money Nuvei Accounts is a licensed financial institution, and is dedicated to operating in a safe and secure manner, with the highest legal and ethical standards. To ensure the safety of your funds, we have established strict standards of compliance with the regulations of the jurisdictions in which we operate, and the central bank has approved us. Your

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]]> Nuvei Accounts is a licensed financial institution, and is dedicated to operating in a safe and secure manner, with the highest legal and ethical standards. To ensure the safety of your funds, we have established strict standards of compliance with the regulations of the jurisdictions in which we operate, and the central bank has approved us. Your funds are in segregated accounts with licensed and respected EU institutional banks.

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]]> In which countries/locations is the Nuvei Account not available? https://www.simplex.com/kb/in-which-countries-locations-is-the-nuvei-account-not-available Mon, 21 Jul 2025 00:44:30 +0000 https://www.simplex.com/kb/in-which-countries-locations-is-the-nuvei-account-not-available We strive to support as many locations as possible across the world. However, our services must comply with each location's regulatory and other legal requirements. It is also possible that restrictions in your country need to comply with our services. Here is the list of countries that are not currently supported for our business account

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]]> We strive to support as many locations as possible across the world. However, our services must comply with each location's regulatory and other legal requirements. It is also possible that restrictions in your country need to comply with our services. Here is the list of countries that are not currently supported for our business account proposal:

 

Afghanistan, Albania, American Samoa, Antarctica, Barbados, Belarus, Botswana, Bouvet Island, Burkina Faso, Cambodia, Cayman Islands, Central African Republic (CAR), Crimea, Cuba, Democratic Republic of the Congo, Donbas, DPR Korea (North Korea), Equatorial Guinea, Eritrea, French Polynesia, French Southern and Antarctic Lands, Gaza Strip, Gibraltar, Guam, Guinea Bissau, Haiti, Heard and McDonald Islands, Iran, Iraq, Jamaica, Jordan, Lebanon, Libya, Luhansk, Mali, Morocco, Mozambique, Myanmar (formerly Burma), Nicaragua, North Mariana Islands, Pakistan, Palestine, Panama, Paracel Islands, Philippines, Puerto Rico, Russian Federation, Senegal, Somalia, South Georgia and the South Sandwich Islands, South Sudan, Spratly Islands, Sudan, Syria, Tahiti (French Polynesia), Tanzania, Turkey, Turkmenistan, Uganda, United Arab Emirates (UAE), United States of America (USA), United States Minor Outlying Islands, United States Virgin Islands, Venezuela, West Bank (Palestinian Territory), Western Sahara, Yemen, Zimbabwe.

 

Please be informed that we are constantly working to expand our field of influence. Whenever the situation changes, we will update the list.

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]]> Who can use Nuvei Accounts? https://www.simplex.com/kb/who-can-use-nuvei-accounts Mon, 21 Jul 2025 00:44:29 +0000 https://www.simplex.com/kb/who-can-use-nuvei-accounts At the moment, we offer our account and banking services only for business clients. You can submit a request for a corporate account here.

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At the moment, we offer our account and banking services only for business clients.

You can submit a request for a corporate account here.

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]]> Who can I send a SEPA Instant transfer to? https://www.simplex.com/kb/who-can-i-send-a-sepa-instant-transfer-to Mon, 21 Jul 2025 00:44:28 +0000 https://www.simplex.com/kb/who-can-i-send-a-sepa-instant-transfer-to SEPA Instant payment is executed only if the sender and receiver banks are connected to the SEPA Instant scheme. You can check if your bank supports SEPA Instant here: https://www.iban.com/  Copy your IBAN into the search bar. You will see if SEPA instant is supported under “SCT-INST”.  

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SEPA Instant payment is executed only if the sender and receiver banks are connected to the SEPA Instant scheme.

You can check if your bank supports SEPA Instant here: https://www.iban.com/ 

Copy your IBAN into the search bar. You will see if SEPA instant is supported under “SCT-INST”.

 

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]]> What are the common scams and how to avoid them? https://www.simplex.com/kb/what-are-the-common-scams-and-how-to-avoid-them Mon, 21 Jul 2025 00:44:27 +0000 https://www.simplex.com/kb/what-are-the-common-scams-and-how-to-avoid-them Most common scams:   APP Fraud Is an authorized push payment fraud. This scam involves the fraudster tricking their victims into willingly making large bank transfers to them. For example, they may pose as someone from your bank or another trusted organization, claim you have been a victim of fraud and say that you need

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Most common scams:

 

APP_Fraud.pngAPP Fraud

Is an authorized push payment fraud. This scam involves the fraudster tricking their victims into willingly making large bank transfers to them. For example, they may pose as someone from your bank or another trusted organization, claim you have been a victim of fraud and say that you need to move your money to a different bank account.

Tips on how to avoid this:

  • Never rush a payment, as a genuine organization won’t mind waiting
  • Double-check payment information before sending any money
  • Make sure to contact the services you are using via official contact details provided on their site to confirm any payment requests

Shopping_and_action_fraud.pngShopping and Auction Fraud

It involves fraudulent shopping scams that rely on the anonymity of the internet. This can take many forms including fake online shops, items not being received or receiving goods that are different from what you ordered.

Tips on how to avoid this:

  • If you’re making a purchase from a company or person you don’t know and trust, carry out some research first and ask a friend or family member for advice before completing the purchase
  • Double-check payment information before sending any money

Elder_fraud.pngElder Fraud

It is an act targeting older adults in which attempts are made to deceive with promises of goods, services, or financial benefits that do not exist, were never intended to be provided, or were misrepresented.

Tips on how to avoid this:

  • Never give or send any personally identifiable information, money, jewelry, gift cards, checks, or wire information to unverified people or businesses
  • Never give out information or payments on a phone call unless you know and trust the person
  • Designate a trusted person as a financial advisor you can talk to

Identi_theft.pngIdentity Theft

Occurs when someone uses another person's personal identifying information, like their name, identifying number, or credit card number, without their permission to perform a fraud or other criminal act.

Tips on how to avoid this:

  • Keep your devices up to date – make sure you install the latest software and app updates. These usually contain important security updates that can protect you against fraud
  • Lock your device with a password – all information and personal details will be protected in the case your device is stolen or lost
  • Do not share any personal information or login details with anyone else

Account_takeover.pngAccount Takeover Fraud

This can happen when a fraudster or computer criminal poses as a genuine customer, gains control of an account and then makes unauthorized transactions. Accounts are usually taken over via phishing, spyware or malware scams and are considered as a type of cybercrime.

Tips on how to avoid this:

  • Secure your important accounts with a strong password – especially your email
  • Take care with links in emails and texts – some of the emails or texts you receive about amazing offers may contain links to fake websites, designed to steal your money and personal details
  • Do not share any personal information or login details with anyone else
  • If you are in a public place, make sure that nobody is peeking over your shoulder when you are entering the PIN code or your password

Investment_fraud.pngInvestment Fraud

It is typically when someone poses as an investment service provider, financial advisor or fund manager in order to convince you to transfer large sums of money into a company or service that doesn’t actually exist, frequently resulting in losses.

Tips on how to avoid this:

  • Beware of promises of high rates of return and/or quick profits
  • Beware of high-pressure sales tactics or “limited-time offer” claims that push you to act fast
  • Verify the license of the person selling the investment
  • Always use your personal wallet address for crypto currency purchases

Romance_fraud.pngRomance Fraud

Occurs when a criminal adopts a fake online identity to gain a victim’s affection and trust. The scammer then uses the illusion of a romantic or close relationship to manipulate and/or steal from the victim.

Tips on how to avoid this:

  • Be aware that such scammers might ask for your help. A medical emergency, a frozen bank account, a misplaced credit card – their reasons may seem legitimate and urgent enough to make you want to help out this person you’ve started to develop feelings for
  • In case a person who reaches out to you seems unrealistically attractive, run a reverse image search on their profile photo on Google. This will help you find out whether the same picture has been used on other sites or has been stolen from someone else’s account
  • No matter what you do, do not share your financial details or banking passwords with someone you haven’t met in person. No matter how much they say they love you or you feel that you love and trust them

 

Things to remember:

    1. Nuvei will never promise any direct profits or discounts and we never consult regarding investments
    2. Nuvei does not provide wallet services and we highly recommend using your personal wallet address for cryptocurrency purchases (you may also open a personal wallet address with one of our partners. You can read about our partnerships at the bottom of this page: https://www.simplex.com/partners
    3. Nuvei will never ask for your password or PIN code either by phone, e-mail, text message, WhatsApp or any form of social media
    4. If you are a Nuvei Accounts user, we will always approach you using your name in the email
    5. Always use official apps or websites to protect your devices from cyberattacks
    6. If you receive any message from a suspicious phone number or email address claiming to be us, do not click on any links. Do not provide any personal information or your Nuvei account details via such links. Immediately report it to us by contacting our support team via:
    • Live chat at the bottom right side of any page on our website. 

Please be aware that we do not offer phone support and that we do not communicate with our customers through any third party applications (Telegram, Whatsapp, etc.).

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]]> A list of countries that participate in SEPA and SEPA instant https://www.simplex.com/kb/a-list-of-countries-that-participate-in-sepa-and-sepa-instant Mon, 21 Jul 2025 00:44:26 +0000 https://www.simplex.com/kb/a-list-of-countries-that-participate-in-sepa-and-sepa-instant Below is a list of countries participating in SEPA and SEPA Instant.From these locations, you should be able to issue SEPA and SEPA Instant transactions, thus enabling the possibility to create and successfully use the Nuvei account:  EU countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy,

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]]> Below is a list of countries participating in SEPA and SEPA Instant.
From these locations, you should be able to issue SEPA and SEPA Instant transactions, thus enabling the possibility to create and successfully use the Nuvei account: 


EU countries:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Non-EU countries:

UK, Iceland, Liechtenstein, Norway, Switzerland, Andorra, Monaco, San Marino, and the Vatican City.

 

You can check if your bank supports SEPA Instant here: https://www.iban.com/ 

Copy your IBAN into the search bar. You will see if SEPA instant is supported under “SCT-INST”.

You may find more information on how to make a SEPA transaction to top up your successfully opened Nuvei account in this article. 

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]]> How to identify that you are communicating with a Nuvei specialist and not a scammer? https://www.simplex.com/kb/how-to-identify-that-you-are-communicating-with-a-nuvei-specialist-and-not-a-scammer Mon, 21 Jul 2025 00:44:25 +0000 https://www.simplex.com/kb/how-to-identify-that-you-are-communicating-with-a-nuvei-specialist-and-not-a-scammer Sometimes, a scammer might contact you pretending to be a Nuvei specialist.  Tips on how to identify that you are communicating with a scammer: The “specialist” does not address you by name (Dear user, Dear Sir/Madam). If you are a Nuvei Accounts user, we will always address you using your name in the email. You

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]]> Sometimes, a scammer might contact you pretending to be a Nuvei specialist. 

Tips on how to identify that you are communicating with a scammer:

  1. The “specialist” does not address you by name (Dear user, Dear Sir/Madam). If you are a Nuvei Accounts user, we will always address you using your name in the email.

  2. You were contacted by phone or WhatsApp. Please be aware that we do not offer phone support or communicate with our customers through any third-party applications (Telegram, WhatsApp, etc.).

  3. “Specialist” is asking for your login details or password. Nuvei will never ask for your password or PIN code by phone, via e-mail, text message, WhatsApp or social media.

  4. There are grammar mistakes in the messages which you receive.

  5. Offers sound too good to be true.

  6. “Specialist” offering goods in exchange for funds. Nuvei never provides such services. 

  7. “Specialist” recommends where to invest or promises a good profit. Nuvei does not reach out or consult about profits, lotteries, casinos, etc., and does not consult regarding which cryptocurrency you should invest.

  8. The “specialist” provides a wallet address to which the purchased cryptocurrency should be sent. Nuvei does not offer wallet services and will never ask you to send the funds to a particular wallet address.

    Exception– please note that if you initiate a sale transaction during the payment checkout process, we will provide a wallet address where the cryptocurrency from your wallet should be sent. However, we will never provide it by contacting you directly.

  9. The “specialist” asks you to transfer a specific amount of funds/cryptocurrency to unlock/withdraw or access your balance. Nuvei will never ask you to transfer money to access our services or your account's balance.

IMPORTANT! If you are not sure that the email came from Nuvei, please always confirm the information by contacting our Support team via:

  • Live chat at the bottom right side of the page on our website. 
  • Submitting a ticket through our Support Center

Please be aware that we do not offer phone support or communicate with our customers through any third-party applications (Telegram, Whatsapp, etc.).

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]]> What is SEPA Instant? https://www.simplex.com/kb/what-is-sepa-instant Mon, 21 Jul 2025 00:44:24 +0000 https://www.simplex.com/kb/what-is-sepa-instant SEPA INST is a payments network in the EEA and some other countries (e.g. UK), and it is the future of SEPA SCT (regular SEPA payments). You can find a list of SEPA INST participating countries here:  The main differences between SEPA Instant and regular SEPA payments are:  Regular SEPA payments have 4 execution times during the day when payments are processed.

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]]> SEPA INST is a payments network in the EEA and some other countries (e.g. UK), and it is the future of SEPA SCT (regular SEPA payments). You can find a list of SEPA INST participating countries here: 

The main differences between SEPA Instant and regular SEPA payments are: 

  1. Regular SEPA payments have 4 execution times during the day when payments are processed. SEPA Instant payments do not have cut-off times and can be executed at any time
  2. Regular SEPA payments are processed from 8:00 – 18:00; payments are not processed after these hours. Regular payments are not processed during weekends and public holidays, while SEPA Instant payments are processed continuously without interruptions. 

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]]> What is Nuvei Accounts? https://www.simplex.com/kb/what-is-nuvei-accounts Mon, 21 Jul 2025 00:44:23 +0000 https://www.simplex.com/kb/what-is-nuvei-accounts Nuvei Accounts is a global, secure account that allows you to buy and sell cryptocurrencies using bank transfers. Currently, Nuvei Accounts supports only SEPA/SEPA Instant and SWIFT EUR transactions. Once your account is opened, you can transfer funds from another bank account, add it directly using a credit/debit card, or sell cryptocurrency and receive funds straight

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]]> Nuvei Accounts is a global, secure account that allows you to buy and sell cryptocurrencies using bank transfers.

Currently, Nuvei Accounts supports only SEPA/SEPA Instant and SWIFT EUR transactions.

Once your account is opened, you can transfer funds from another bank account, add it directly using a credit/debit card, or sell cryptocurrency and receive funds straight into your Nuvei Account. Your funds can be withdrawn to your other bank account, which allows SEPA/SEPA Instant/SWIFT transactions.

 

Our current product that allows you to purchase using your card stays the same, so you can continue using it as you were. Nuvei Accounts is an additional product that allows businesses to go through the verification process just once and supports purchasing and selling cryptocurrency from and to that account* without using a card and being exposed to higher card processing fees.


Note: Currently, the service is only available to business clients.

Additionally, Simplex by Nuvei does not provide cryptocurrency wallet services. Therefore, a personal crypto wallet address needs to be provided.

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]]> Can I access my Nuvei account on multiple devices? https://www.simplex.com/kb/can-i-access-my-nuvei-account-on-multiple-devices Mon, 21 Jul 2025 00:44:22 +0000 https://www.simplex.com/kb/can-i-access-my-nuvei-account-on-multiple-devices Yes, a Nuvei account can be reached via any device, as long as you have an internet connection and a browser, simply log in via this link: https://accounts.nuvei.com/login. Please note that only users with active accounts can log in. An active account is considered one which contains funds that should be withdrawn due to our closure of

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]]> Yes, a Nuvei account can be reached via any device, as long as you have an internet connection and a browser, simply log in via this link: https://accounts.nuvei.com/login. 

Please note that only users with active accounts can log in. An active account is considered one which contains funds that should be withdrawn due to our closure of the service for individuals. 

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