{"id":7999,"date":"2025-07-21T01:47:02","date_gmt":"2025-07-21T00:47:02","guid":{"rendered":"https:\/\/www.simplex.com\/kb\/email-verification-troubleshooting"},"modified":"2025-09-03T15:15:41","modified_gmt":"2025-09-03T14:15:41","slug":"email-verification-troubleshooting","status":"publish","type":"kb","link":"https:\/\/www.simplex.com\/kb\/email-verification-troubleshooting","title":{"rendered":"Email verification troubleshooting"},"content":{"rendered":"<p style=\"box-sizing: border-box;color: #2f3941;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Helvetica, Arial, sans-serif;font-size: 15px;white-space: normal;background-color: #ffffff;\"><span style=\"box-sizing: border-box;\">If you experience any issues while trying to verify your email address, please try to:<\/span><\/p>\n<ul style=\"box-sizing: border-box;list-style-position: outside;list-style-type: disc;margin: 20px 0px 20px 20px;padding: 0px 0px 0px 20px;color: #2f3941;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Helvetica, Arial, sans-serif;font-size: 15px;white-space: normal;background-color: #ffffff;\">\n<li style=\"box-sizing: border-box;\"><span style=\"box-sizing: border-box;\">Open the email via a different browser (not Google Chrome or Safari, if possible)<\/span><\/li>\n<li style=\"box-sizing: border-box;\"><span style=\"box-sizing: border-box;\">Open the email via an incognito mode &#8211; a private window in your browser. Here is a short guide on how to do so:\u00a0<\/span><a style=\"box-sizing: border-box;color: #081f2c;text-decoration-line: underline;\" href=\"https:\/\/www.wikihow.com\/Activate-Incognito-Mode\" target=\"_blank\"><span style=\"box-sizing: border-box;\">https:\/\/www.wikihow.com\/Activate-Incognito-Mode<\/span><\/a><\/li>\n<li style=\"box-sizing: border-box;\"><span style=\"box-sizing: border-box;\">Open the email while using a different device<\/span><\/li>\n<\/ul>\n<p style=\"box-sizing: border-box;color: #2f3941;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Helvetica, Arial, sans-serif;font-size: 15px;white-space: normal;background-color: #ffffff;\"><span style=\"box-sizing: border-box;\">If none of the above helps, please contact our Support team for further assistance via:<\/span><\/p>\n<ul style=\"box-sizing: border-box;list-style-position: outside;list-style-type: disc;margin: 20px 0px 20px 20px;padding: 0px 0px 0px 20px;color: #2f3941;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Helvetica, Arial, sans-serif;font-size: 15px;white-space: normal;background-color: #ffffff;\">\n<li style=\"box-sizing: border-box;\"><span style=\"box-sizing: border-box;\">Live chat at the bottom right side of any page on our website.\u00a0<\/span><\/li>\n<li style=\"box-sizing: border-box;\"><span style=\"box-sizing: border-box;\">Submit a ticket through our <a href=\"https:\/\/support.simplex.com\" target=\"_self\">Support Center<\/a><\/span><\/li>\n<\/ul>\n<p style=\"box-sizing: border-box;margin-bottom: 0px;color: #2f3941;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Helvetica, Arial, sans-serif;font-size: 15px;white-space: normal;background-color: #ffffff;\"><span style=\"box-sizing: border-box;\">Please be aware that we do not offer phone support or communicate with our customers through any third-party applications (Telegram, WhatsApp, etc.)<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you experience any issues while trying to verify your email address, please try to: Open the email via a different browser (not Google Chrome or Safari, if possible) Open the email via an incognito mode &#8211; a private window in your browser. Here is a short guide on how to do so:\u00a0https:\/\/www.wikihow.com\/Activate-Incognito-Mode Open the<\/p>\n","protected":false},"featured_media":0,"menu_order":0,"template":"","kb_category":[38,50],"class_list":["post-7999","kb","type-kb","status-publish","hentry","kb_category-nuvei-accounts","kb_category-verification-nuvei-accounts"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Email verification troubleshooting - Simplex<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.simplex.com\/kb\/email-verification-troubleshooting\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Email verification troubleshooting - Simplex\" \/>\n<meta property=\"og:description\" content=\"If you experience any issues while trying to verify your email address, please try to: Open the email via a different browser (not Google Chrome or Safari, if possible) Open the email via an incognito mode &#8211; a private window in your browser. Here is a short guide on how to do so:\u00a0https:\/\/www.wikihow.com\/Activate-Incognito-Mode Open the\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.simplex.com\/kb\/email-verification-troubleshooting\" \/>\n<meta property=\"og:site_name\" content=\"Simplex\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-03T14:15:41+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.simplex.com\/kb\/email-verification-troubleshooting\",\"url\":\"https:\/\/www.simplex.com\/kb\/email-verification-troubleshooting\",\"name\":\"Email verification troubleshooting - Simplex\",\"isPartOf\":{\"@id\":\"https:\/\/www.simplex.com\/#website\"},\"datePublished\":\"2025-07-21T00:47:02+00:00\",\"dateModified\":\"2025-09-03T14:15:41+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.simplex.com\/kb\/email-verification-troubleshooting#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.simplex.com\/kb\/email-verification-troubleshooting\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.simplex.com\/kb\/email-verification-troubleshooting#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.simplex.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Email verification troubleshooting\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.simplex.com\/#website\",\"url\":\"https:\/\/www.simplex.com\/\",\"name\":\"Simplex\",\"description\":\"Buy &amp; Sell Crypto Instantly \u2013 Secure, Global Onramp\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.simplex.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-GB\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Email verification troubleshooting - Simplex","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.simplex.com\/kb\/email-verification-troubleshooting","og_locale":"en_GB","og_type":"article","og_title":"Email verification troubleshooting - Simplex","og_description":"If you experience any issues while trying to verify your email address, please try to: Open the email via a different browser (not Google Chrome or Safari, if possible) Open the email via an incognito mode &#8211; a private window in your browser. 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