{"id":7996,"date":"2025-07-21T01:46:59","date_gmt":"2025-07-21T00:46:59","guid":{"rendered":"https:\/\/www.simplex.com\/kb\/my-camera-is-not-working-when-verifying-my-id-for-nuvei-account"},"modified":"2025-09-03T15:15:40","modified_gmt":"2025-09-03T14:15:40","slug":"my-camera-is-not-working-when-verifying-my-id-for-nuvei-account","status":"publish","type":"kb","link":"https:\/\/www.simplex.com\/kb\/my-camera-is-not-working-when-verifying-my-id-for-nuvei-account","title":{"rendered":"My camera is not working when verifying my ID for Nuvei account"},"content":{"rendered":"

If your device's camera is not opening during Nuvei account verification, please attempt these troubleshooting steps below:

<\/p>\n

1. Please make sure the browser you're using is up to date<\/p>\n

2. Enable both camera and microphone permissions for the whole browser. Here are guides for the most popular browsers\/devices:

<\/p>\n

Chrome-Android:<\/strong>https:\/\/support.google.com\/chrome\/answer\/114662?co=GENIE.Platform%3DAndroid&hl=en<\/a><\/p>\n

Chrome-IOS:<\/strong>https:\/\/support.google.com\/chrome\/answer\/114662?co=GENIE.Platform%3DiOS&hl=en<\/a><\/p>\n

Mozilla<\/strong>:\u00a0https:\/\/support.mozilla.org\/en-US\/kb\/how-manage-your-camera-and-microphone-permissions<\/a><\/p>\n

Opera<\/strong>:\u00a0https:\/\/help.opera.com\/en\/latest\/web-preferences\/<\/a><\/p>\n


3. Restart the device<\/p>\n

If the issue persists, please contact us via live chat by clicking the button at the bottom right corner of our website or submit a ticket\u00a0here<\/a>\u00a0and share a screenshot of the error message you received.<\/p>\n","protected":false},"excerpt":{"rendered":"

If your device's camera is not opening during Nuvei account verification, please attempt these troubleshooting steps below: 1. Please make sure the browser you're using is up to date 2. Enable both camera and microphone permissions for the whole browser. Here are guides for the most popular browsers\/devices: Chrome-Android:https:\/\/support.google.com\/chrome\/answer\/114662?co=GENIE.Platform%3DAndroid&hl=en Chrome-IOS:https:\/\/support.google.com\/chrome\/answer\/114662?co=GENIE.Platform%3DiOS&hl=en Mozilla:\u00a0https:\/\/support.mozilla.org\/en-US\/kb\/how-manage-your-camera-and-microphone-permissions Opera:\u00a0https:\/\/help.opera.com\/en\/latest\/web-preferences\/ 3. Restart the<\/p>\n","protected":false},"featured_media":0,"menu_order":0,"template":"","kb_category":[38,50],"class_list":["post-7996","kb","type-kb","status-publish","hentry","kb_category-nuvei-accounts","kb_category-verification-nuvei-accounts"],"acf":[],"yoast_head":"\nMy camera is not working when verifying my ID for Nuvei account - Simplex<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.simplex.com\/kb\/my-camera-is-not-working-when-verifying-my-id-for-nuvei-account\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"My camera is not working when verifying my ID for Nuvei account - Simplex\" \/>\n<meta property=\"og:description\" content=\"If your device's camera is not opening during Nuvei account verification, please attempt these troubleshooting steps below: 1. 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