{"id":7995,"date":"2025-07-21T01:46:58","date_gmt":"2025-07-21T00:46:58","guid":{"rendered":"https:\/\/www.simplex.com\/kb\/my-nuvei-account-was-charged-but-i-did-not-receive-my-crypto"},"modified":"2025-09-03T15:15:46","modified_gmt":"2025-09-03T14:15:46","slug":"my-nuvei-account-was-charged-but-i-did-not-receive-my-crypto","status":"publish","type":"kb","link":"https:\/\/www.simplex.com\/kb\/my-nuvei-account-was-charged-but-i-did-not-receive-my-crypto","title":{"rendered":"My Nuvei account was charged but I did not receive my crypto"},"content":{"rendered":"

Please note that some cryptocurrency transactions might take up to 3 hours to arrive at your wallet after successful approval on our side.<\/span>

However, if the cryptocurrency does not arrive after the 3-hour mark, we kindly urge you to contact us via live-chat by clicking chat button located at the bottom right corner of our website or by submitting a ticket\u00a0<\/span>here<\/a>, so we could look into the issue and resolve it for you.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Please note that some cryptocurrency transactions might take up to 3 hours to arrive at your wallet after successful approval on our side.However, if the cryptocurrency does not arrive after the 3-hour mark, we kindly urge you to contact us via live-chat by clicking chat button located at the bottom right corner of our website<\/p>\n","protected":false},"featured_media":0,"menu_order":0,"template":"","kb_category":[52,38],"class_list":["post-7995","kb","type-kb","status-publish","hentry","kb_category-buy-sell-crypto","kb_category-nuvei-accounts"],"acf":[],"yoast_head":"\nMy Nuvei account was charged but I did not receive my crypto - Simplex<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.simplex.com\/kb\/my-nuvei-account-was-charged-but-i-did-not-receive-my-crypto\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"My Nuvei account was charged but I did not receive my crypto - Simplex\" \/>\n<meta property=\"og:description\" content=\"Please note that some cryptocurrency transactions might take up to 3 hours to arrive at your wallet after successful approval on our side.However, if the cryptocurrency does not arrive after the 3-hour mark, we kindly urge you to contact us via live-chat by clicking chat button located at the bottom right corner of our website\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.simplex.com\/kb\/my-nuvei-account-was-charged-but-i-did-not-receive-my-crypto\" \/>\n<meta property=\"og:site_name\" content=\"Simplex\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-03T14:15:46+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.simplex.com\/kb\/my-nuvei-account-was-charged-but-i-did-not-receive-my-crypto\",\"url\":\"https:\/\/www.simplex.com\/kb\/my-nuvei-account-was-charged-but-i-did-not-receive-my-crypto\",\"name\":\"My Nuvei account was charged but I did not receive my crypto - Simplex\",\"isPartOf\":{\"@id\":\"https:\/\/www.simplex.com\/#website\"},\"datePublished\":\"2025-07-21T00:46:58+00:00\",\"dateModified\":\"2025-09-03T14:15:46+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.simplex.com\/kb\/my-nuvei-account-was-charged-but-i-did-not-receive-my-crypto#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.simplex.com\/kb\/my-nuvei-account-was-charged-but-i-did-not-receive-my-crypto\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.simplex.com\/kb\/my-nuvei-account-was-charged-but-i-did-not-receive-my-crypto#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.simplex.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"My Nuvei account was charged but I did not receive my crypto\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.simplex.com\/#website\",\"url\":\"https:\/\/www.simplex.com\/\",\"name\":\"Simplex\",\"description\":\"Buy & Sell Crypto Instantly \u2013 Secure, Global Onramp\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.simplex.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-GB\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"My Nuvei account was charged but I did not receive my crypto - Simplex","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.simplex.com\/kb\/my-nuvei-account-was-charged-but-i-did-not-receive-my-crypto","og_locale":"en_GB","og_type":"article","og_title":"My Nuvei account was charged but I did not receive my crypto - Simplex","og_description":"Please note that some cryptocurrency transactions might take up to 3 hours to arrive at your wallet after successful approval on our side.However, if the cryptocurrency does not arrive after the 3-hour mark, we kindly urge you to contact us via live-chat by clicking chat button located at the bottom right corner of our website","og_url":"https:\/\/www.simplex.com\/kb\/my-nuvei-account-was-charged-but-i-did-not-receive-my-crypto","og_site_name":"Simplex","article_modified_time":"2025-09-03T14:15:46+00:00","twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.simplex.com\/kb\/my-nuvei-account-was-charged-but-i-did-not-receive-my-crypto","url":"https:\/\/www.simplex.com\/kb\/my-nuvei-account-was-charged-but-i-did-not-receive-my-crypto","name":"My Nuvei account was charged but I did not receive my crypto - Simplex","isPartOf":{"@id":"https:\/\/www.simplex.com\/#website"},"datePublished":"2025-07-21T00:46:58+00:00","dateModified":"2025-09-03T14:15:46+00:00","breadcrumb":{"@id":"https:\/\/www.simplex.com\/kb\/my-nuvei-account-was-charged-but-i-did-not-receive-my-crypto#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.simplex.com\/kb\/my-nuvei-account-was-charged-but-i-did-not-receive-my-crypto"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.simplex.com\/kb\/my-nuvei-account-was-charged-but-i-did-not-receive-my-crypto#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.simplex.com\/"},{"@type":"ListItem","position":2,"name":"My Nuvei account was charged but I did not receive my crypto"}]},{"@type":"WebSite","@id":"https:\/\/www.simplex.com\/#website","url":"https:\/\/www.simplex.com\/","name":"Simplex","description":"Buy & Sell Crypto Instantly \u2013 Secure, Global Onramp","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.simplex.com\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-GB"}]}},"_links":{"self":[{"href":"https:\/\/www.simplex.com\/wp-json\/wp\/v2\/kb\/7995","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.simplex.com\/wp-json\/wp\/v2\/kb"}],"about":[{"href":"https:\/\/www.simplex.com\/wp-json\/wp\/v2\/types\/kb"}],"wp:attachment":[{"href":"https:\/\/www.simplex.com\/wp-json\/wp\/v2\/media?parent=7995"}],"wp:term":[{"taxonomy":"kb_category","embeddable":true,"href":"https:\/\/www.simplex.com\/wp-json\/wp\/v2\/kb_category?post=7995"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}