{"id":7984,"date":"2025-07-21T01:46:47","date_gmt":"2025-07-21T00:46:47","guid":{"rendered":"https:\/\/www.simplex.com\/kb\/my-payment-has-been-approved-but-i-still-havent-received-my-cryptocurrency"},"modified":"2025-09-03T15:13:28","modified_gmt":"2025-09-03T14:13:28","slug":"my-payment-has-been-approved-but-i-still-havent-received-my-cryptocurrency","status":"publish","type":"kb","link":"https:\/\/www.simplex.com\/kb\/my-payment-has-been-approved-but-i-still-havent-received-my-cryptocurrency","title":{"rendered":"My payment has been approved, but I still haven\u2019t received my cryptocurrency"},"content":{"rendered":"<p>Please be assured that you will receive your cryptocurrency if we approve your payment and you receive an email confirming this<span style=\"font-weight: 400;\">.\u00a0<br \/>If it is <strong>not possible to deliver<\/strong> the coins to the chosen wallet address used in the payment for technical <strong style=\"font-weight: 400;\">or other reasons<\/strong>, we can issue <strong style=\"font-weight: 400;\">a <\/strong>full refund. If anything similar happens, we will contact you through the email used in the purchase.<\/p>\n<p><\/span><\/p>\n<p><span style=\"font-weight: 400;\">It is worth mentioning that <\/span><strong>registering your transaction on the blockchain<\/strong><span style=\"font-weight: 400;\"> can sometimes take longer than you would expect. This depends on various factors, which Simplex has <strong>no control over<\/strong>. Funds are usually transferred <strong>immediately<\/strong> after the transaction is approved. However, they might take up to <strong>1 hour<\/strong>\u00a0to appear inside your wallet.<br \/><\/span><\/p>\n<p><span style=\"font-weight: 400;\"><br \/>You can check the delivery status of your cryptocurrency by copying and pasting your crypto address or the transaction hash on one of the blockchain websites, depending on which cryptocurrency you purchased.<br \/>You can use <a href=\"https:\/\/integrations.simplex.com\/docs\/supported_currencies\" target=\"_blank\"><em><strong>this site<\/strong><\/em><\/a> to find the relevant <strong>blockchain explorer (network)<\/strong> to search for your cryptocurrency.<strong>\u00a0<\/strong><\/span><\/p>\n<p><span style=\"font-weight: 400;\"><br \/>You can find more information on how to locate the cryptocurrency on the blockchain in this video:<\/p>\n<p><iframe loading=\"lazy\" frameborder=\"0\" scrolling=\"auto\" width=\"560\" height=\"315\" allowfullscreen=\"allowfullscreen\" src=\"\/\/www.youtube-nocookie.com\/embed\/3NBUtncsxeg\"><\/iframe><\/p>\n<p>The funds are usually transferred within an hour after purchase, but if you still do not see them <strong>after 1 hour<\/strong>, please <\/span><strong><a href=\"https:\/\/www.simplex.com\/help-center\/new-ticket\" target=\"_blank\">contact us<\/a>,<\/strong><span style=\"font-weight: 400;\"> and we will investigate further.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Please be assured that you will receive your cryptocurrency if we approve your payment and you receive an email confirming this.\u00a0If it is not possible to deliver the coins to the chosen wallet address used in the payment for technical or other reasons, we can issue a full refund. If anything similar happens, we will<\/p>\n","protected":false},"featured_media":0,"menu_order":0,"template":"","kb_category":[36,49],"class_list":["post-7984","kb","type-kb","status-publish","hentry","kb_category-buying-with-a-credit-debit-card","kb_category-payments"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>My payment has been approved, but I still haven\u2019t received my cryptocurrency - Simplex<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.simplex.com\/kb\/my-payment-has-been-approved-but-i-still-havent-received-my-cryptocurrency\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"My payment has been approved, but I still haven\u2019t received my cryptocurrency - Simplex\" \/>\n<meta property=\"og:description\" content=\"Please be assured that you will receive your cryptocurrency if we approve your payment and you receive an email confirming this.\u00a0If it is not possible to deliver the coins to the chosen wallet address used in the payment for technical or other reasons, we can issue a full refund. 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