{"id":7983,"date":"2025-07-21T01:46:46","date_gmt":"2025-07-21T00:46:46","guid":{"rendered":"https:\/\/www.simplex.com\/kb\/correct-information"},"modified":"2025-09-03T15:15:36","modified_gmt":"2025-09-03T14:15:36","slug":"correct-information","status":"publish","type":"kb","link":"https:\/\/www.simplex.com\/kb\/correct-information","title":{"rendered":"Correct information"},"content":{"rendered":"<p>We must ensure specific requirements are met when processing payments.<br \/>We pay close attention to the details received when transactions are made to ensure security and prevent fraudulent payment attempts.\u00a0<br \/>The information entered into the system by the users <strong>must match<\/strong> what is provided on their identity document and the payment card used in the transaction.\u00a0<\/p>\n<p>\u00a0<\/p>\n<p>Most of the time, transactions with mismatches will be declined automatically.\u00a0<br \/>If you have any doubts or questions regarding the payment being declined, you may contact us directly via <strong>email<\/strong> or <strong>live chat.\u00a0<\/strong><br \/>Kindly note that we cannot always provide exact details about why a transaction has been declined.\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We must ensure specific requirements are met when processing payments.We pay close attention to the details received when transactions are made to ensure security and prevent fraudulent payment attempts.\u00a0The information entered into the system by the users must match what is provided on their identity document and the payment card used in the transaction.\u00a0 \u00a0<\/p>\n","protected":false},"featured_media":0,"menu_order":0,"template":"","kb_category":[36,49],"class_list":["post-7983","kb","type-kb","status-publish","hentry","kb_category-buying-with-a-credit-debit-card","kb_category-payments"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Correct information - Simplex<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.simplex.com\/kb\/correct-information\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Correct information - Simplex\" \/>\n<meta property=\"og:description\" content=\"We must ensure specific requirements are met when processing payments.We pay close attention to the details received when transactions are made to ensure security and prevent fraudulent payment attempts.\u00a0The information entered into the system by the users must match what is provided on their identity document and the payment card used in the transaction.\u00a0 \u00a0\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.simplex.com\/kb\/correct-information\" \/>\n<meta property=\"og:site_name\" content=\"Simplex\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-03T14:15:36+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.simplex.com\/kb\/correct-information\",\"url\":\"https:\/\/www.simplex.com\/kb\/correct-information\",\"name\":\"Correct information - Simplex\",\"isPartOf\":{\"@id\":\"https:\/\/www.simplex.com\/#website\"},\"datePublished\":\"2025-07-21T00:46:46+00:00\",\"dateModified\":\"2025-09-03T14:15:36+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.simplex.com\/kb\/correct-information#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.simplex.com\/kb\/correct-information\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.simplex.com\/kb\/correct-information#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.simplex.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Correct information\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.simplex.com\/#website\",\"url\":\"https:\/\/www.simplex.com\/\",\"name\":\"Simplex\",\"description\":\"Buy &amp; 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