{"id":7977,"date":"2025-07-21T01:46:40","date_gmt":"2025-07-21T00:46:40","guid":{"rendered":"https:\/\/www.simplex.com\/kb\/can-i-use-a-friends-merchants-non-personal-wallet-address"},"modified":"2025-09-03T15:13:25","modified_gmt":"2025-09-03T14:13:25","slug":"can-i-use-a-friends-merchants-non-personal-wallet-address","status":"publish","type":"kb","link":"https:\/\/www.simplex.com\/kb\/can-i-use-a-friends-merchants-non-personal-wallet-address","title":{"rendered":"Can I use a friend\u2019s\/merchant\u2019s\/non-personal wallet address?"},"content":{"rendered":"<p><span style=\"color: #081f2c;\">Please note that our policy requires you to use a<\/span><strong><span style=\"color: #081f2c;\"> wallet address that only belongs to you<\/span><\/strong><span style=\"color: #081f2c;\">.<\/span><\/p>\n<p><span style=\"color: #081f2c;\">If the cryptocurrency is sent to a wallet address you have no control over or the access is shared with someone else, tracking or retrieving the coins can be <\/span><strong><span style=\"color: #081f2c;\">impossible<\/span><\/strong><span style=\"color: #081f2c;\">.<\/span><span style=\"color: #081f2c;\">\u00a0<br \/><\/span><span style=\"color: #081f2c;\">Additionally, please note that once the payment is approved and the coins have been sent out, <\/span><strong><span style=\"color: #081f2c;\">our part of the transaction is over<\/span><\/strong><span style=\"color: #081f2c;\">.<\/span><span style=\"color: #081f2c;\">\u00a0<br \/><\/span><strong><span style=\"color: #081f2c;\">We do not offer payment refunds<\/span><\/strong><span style=\"color: #081f2c;\"> if the cryptocurrency has been<\/span><strong><span style=\"color: #081f2c;\"> delivered<\/span><\/strong><span style=\"color: #081f2c;\"> to the wallet address provided in the transaction.<\/span><\/p>\n<p><span style=\"color: #081f2c;\">\u00a0If you currently have a pending payment with a wallet address that you do not control, we kindly ask you to contact us. You can do that in two ways:<\/p>\n<p><\/span><\/p>\n<ul>\n<li><span style=\"color: #081f2c;\">Via live chat at the bottom right side of our homepage at simplex.com;<\/span><\/li>\n<li><span style=\"color: #081f2c;\">By submitting a ticket through our <\/span><strong><a href=\"https:\/\/www.simplex.com\/help-center\/new-ticket\" target=\"_blank\"><span style=\"color: #1f73b7;\">Support Center<\/span><\/a><\/strong><span style=\"color: #081f2c;\">.<\/span><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Please note that our policy requires you to use a wallet address that only belongs to you. If the cryptocurrency is sent to a wallet address you have no control over or the access is shared with someone else, tracking or retrieving the coins can be impossible.\u00a0Additionally, please note that once the payment is approved<\/p>\n","protected":false},"featured_media":0,"menu_order":0,"template":"","kb_category":[36,49],"class_list":["post-7977","kb","type-kb","status-publish","hentry","kb_category-buying-with-a-credit-debit-card","kb_category-payments"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Can I use a friend\u2019s\/merchant\u2019s\/non-personal wallet address? - Simplex<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.simplex.com\/kb\/can-i-use-a-friends-merchants-non-personal-wallet-address\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Can I use a friend\u2019s\/merchant\u2019s\/non-personal wallet address? - Simplex\" \/>\n<meta property=\"og:description\" content=\"Please note that our policy requires you to use a wallet address that only belongs to you. If the cryptocurrency is sent to a wallet address you have no control over or the access is shared with someone else, tracking or retrieving the coins can be impossible.\u00a0Additionally, please note that once the payment is approved\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.simplex.com\/kb\/can-i-use-a-friends-merchants-non-personal-wallet-address\" \/>\n<meta property=\"og:site_name\" content=\"Simplex\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-03T14:13:25+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.simplex.com\/kb\/can-i-use-a-friends-merchants-non-personal-wallet-address\",\"url\":\"https:\/\/www.simplex.com\/kb\/can-i-use-a-friends-merchants-non-personal-wallet-address\",\"name\":\"Can I use a friend\u2019s\/merchant\u2019s\/non-personal wallet address? - Simplex\",\"isPartOf\":{\"@id\":\"https:\/\/www.simplex.com\/#website\"},\"datePublished\":\"2025-07-21T00:46:40+00:00\",\"dateModified\":\"2025-09-03T14:13:25+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.simplex.com\/kb\/can-i-use-a-friends-merchants-non-personal-wallet-address#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.simplex.com\/kb\/can-i-use-a-friends-merchants-non-personal-wallet-address\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.simplex.com\/kb\/can-i-use-a-friends-merchants-non-personal-wallet-address#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.simplex.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Can I use a friend\u2019s\/merchant\u2019s\/non-personal wallet address?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.simplex.com\/#website\",\"url\":\"https:\/\/www.simplex.com\/\",\"name\":\"Simplex\",\"description\":\"Buy &amp; Sell Crypto Instantly \u2013 Secure, Global Onramp\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.simplex.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-GB\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Can I use a friend\u2019s\/merchant\u2019s\/non-personal wallet address? - Simplex","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.simplex.com\/kb\/can-i-use-a-friends-merchants-non-personal-wallet-address","og_locale":"en_GB","og_type":"article","og_title":"Can I use a friend\u2019s\/merchant\u2019s\/non-personal wallet address? - Simplex","og_description":"Please note that our policy requires you to use a wallet address that only belongs to you. If the cryptocurrency is sent to a wallet address you have no control over or the access is shared with someone else, tracking or retrieving the coins can be impossible.\u00a0Additionally, please note that once the payment is approved","og_url":"https:\/\/www.simplex.com\/kb\/can-i-use-a-friends-merchants-non-personal-wallet-address","og_site_name":"Simplex","article_modified_time":"2025-09-03T14:13:25+00:00","twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.simplex.com\/kb\/can-i-use-a-friends-merchants-non-personal-wallet-address","url":"https:\/\/www.simplex.com\/kb\/can-i-use-a-friends-merchants-non-personal-wallet-address","name":"Can I use a friend\u2019s\/merchant\u2019s\/non-personal wallet address? - Simplex","isPartOf":{"@id":"https:\/\/www.simplex.com\/#website"},"datePublished":"2025-07-21T00:46:40+00:00","dateModified":"2025-09-03T14:13:25+00:00","breadcrumb":{"@id":"https:\/\/www.simplex.com\/kb\/can-i-use-a-friends-merchants-non-personal-wallet-address#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.simplex.com\/kb\/can-i-use-a-friends-merchants-non-personal-wallet-address"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.simplex.com\/kb\/can-i-use-a-friends-merchants-non-personal-wallet-address#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.simplex.com\/"},{"@type":"ListItem","position":2,"name":"Can I use a friend\u2019s\/merchant\u2019s\/non-personal wallet address?"}]},{"@type":"WebSite","@id":"https:\/\/www.simplex.com\/#website","url":"https:\/\/www.simplex.com\/","name":"Simplex","description":"Buy &amp; Sell Crypto Instantly \u2013 Secure, Global Onramp","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.simplex.com\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-GB"}]}},"_links":{"self":[{"href":"https:\/\/www.simplex.com\/wp-json\/wp\/v2\/kb\/7977","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.simplex.com\/wp-json\/wp\/v2\/kb"}],"about":[{"href":"https:\/\/www.simplex.com\/wp-json\/wp\/v2\/types\/kb"}],"wp:attachment":[{"href":"https:\/\/www.simplex.com\/wp-json\/wp\/v2\/media?parent=7977"}],"wp:term":[{"taxonomy":"kb_category","embeddable":true,"href":"https:\/\/www.simplex.com\/wp-json\/wp\/v2\/kb_category?post=7977"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}