{"id":7968,"date":"2025-07-21T01:46:31","date_gmt":"2025-07-21T00:46:31","guid":{"rendered":"https:\/\/www.simplex.com\/kb\/i-did-not-receive-a-verification-email-what-do-i-do"},"modified":"2025-09-03T15:15:27","modified_gmt":"2025-09-03T14:15:27","slug":"i-did-not-receive-a-verification-email-what-do-i-do","status":"publish","type":"kb","link":"https:\/\/www.simplex.com\/kb\/i-did-not-receive-a-verification-email-what-do-i-do","title":{"rendered":"I did not receive a verification email, what do I do?"},"content":{"rendered":"<p><span>Verification emails are <strong>automatically sent<\/strong> to the provided email address during payment.<br \/>In case you cannot locate it, please try the following:<\/span><\/p>\n<ul>\n<li>Check your spam and trash folders, as sometimes these emails might be sent there<\/li>\n<li><span>Make sure that you have inserted all the details correctly in all fields<\/span><\/li>\n<li><span>Clear your browser cookies and cache, and disable VPN and any similar browser extensions, as they might interfere with the process<\/span><\/li>\n<li><span>Add <strong>no-reply@simplexcc.com<\/strong> and <strong>support@simplex.com<\/strong> to your email contacts list<\/span><\/li>\n<li><span>Please try using a different email address provider for the purchase<\/span><\/li>\n<\/ul>\n<p class=\"wysiwyg-text-align-left\"><span>We can not manually send verification emails &#8211; they are sent automatically with each payment attempt. You will not be charged for an incomplete payment, so you can retry as many times as you need.<br \/><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Verification emails are automatically sent to the provided email address during payment.In case you cannot locate it, please try the following: Check your spam and trash folders, as sometimes these emails might be sent there Make sure that you have inserted all the details correctly in all fields Clear your browser cookies and cache, and<\/p>\n","protected":false},"featured_media":0,"menu_order":0,"template":"","kb_category":[36,46],"class_list":["post-7968","kb","type-kb","status-publish","hentry","kb_category-buying-with-a-credit-debit-card","kb_category-troubleshooting"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>I did not receive a verification email, what do I do? - Simplex<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.simplex.com\/kb\/i-did-not-receive-a-verification-email-what-do-i-do\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"I did not receive a verification email, what do I do? 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