{"id":7956,"date":"2025-07-21T01:46:19","date_gmt":"2025-07-21T00:46:19","guid":{"rendered":"https:\/\/www.simplex.com\/kb\/can-i-cancel-my-transaction"},"modified":"2025-09-03T15:13:26","modified_gmt":"2025-09-03T14:13:26","slug":"can-i-cancel-my-transaction","status":"publish","type":"kb","link":"https:\/\/www.simplex.com\/kb\/can-i-cancel-my-transaction","title":{"rendered":"Can I cancel my transaction?"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">The payment can be cancelled if it is pending and has not been <strong><em>approved.<\/em><\/strong><br \/><\/span><span style=\"font-weight: 400;\">If you have not completed the whole process fully, your payment will be <strong>automatically cancelled<\/strong>.<\/p>\n<p><\/span>Please note that cancelling a payment which has already been approved<strong>\u00a0is impossible<\/strong>.<br \/>However, we can issue a refund if delivering the cryptocurrency is impossible.<\/p>\n<p><span style=\"font-weight: 400;\"><br \/><span>You can check your payment status (if it is less than 30 days) by entering <strong>the payment ID<\/strong> on the following <a href=\"https:\/\/payment-status.simplex.com\/\" target=\"_blank\"><em><strong>page<\/strong><\/em><\/a>.<br \/>You may contact our support team if you wish to cancel a pending payment or have any other questions regarding our services.<\/span><br \/><\/span><\/p>\n<p><span style=\"font-weight: 400;\"><br \/>You can contact our support team in two ways:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Live chat via the bottom right side of our homepage <em>(recommended for quicker assistance)<\/em><\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Submit a ticket through our <\/span><strong><a href=\"https:\/\/www.simplex.com\/help-center\/new-ticket\" target=\"_blank\">Support Center<\/a><\/strong><\/li>\n<\/ul>\n<p>There are <strong>no cancellation fees<\/strong>.\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The payment can be cancelled if it is pending and has not been approved.If you have not completed the whole process fully, your payment will be automatically cancelled. Please note that cancelling a payment which has already been approved\u00a0is impossible.However, we can issue a refund if delivering the cryptocurrency is impossible. You can check your<\/p>\n","protected":false},"featured_media":0,"menu_order":0,"template":"","kb_category":[36,49],"class_list":["post-7956","kb","type-kb","status-publish","hentry","kb_category-buying-with-a-credit-debit-card","kb_category-payments"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Can I cancel my transaction? - Simplex<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.simplex.com\/kb\/can-i-cancel-my-transaction\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Can I cancel my transaction? - Simplex\" \/>\n<meta property=\"og:description\" content=\"The payment can be cancelled if it is pending and has not been approved.If you have not completed the whole process fully, your payment will be automatically cancelled. Please note that cancelling a payment which has already been approved\u00a0is impossible.However, we can issue a refund if delivering the cryptocurrency is impossible. 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Please note that cancelling a payment which has already been approved\u00a0is impossible.However, we can issue a refund if delivering the cryptocurrency is impossible. 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