{"id":7947,"date":"2025-07-21T01:46:10","date_gmt":"2025-07-21T00:46:10","guid":{"rendered":"https:\/\/www.simplex.com\/kb\/cryptocurrency-delivery-confirmation-email"},"modified":"2025-09-03T15:13:47","modified_gmt":"2025-09-03T14:13:47","slug":"cryptocurrency-delivery-confirmation-email","status":"publish","type":"kb","link":"https:\/\/www.simplex.com\/kb\/cryptocurrency-delivery-confirmation-email","title":{"rendered":"Cryptocurrency delivery confirmation email"},"content":{"rendered":"<p>Once the payment is approved on our end and the cryptocurrency is sent to the wallet address used in the transaction, you will receive an automatic email informing you about this.<\/p>\n<p>This email is sent from &quot;<strong><em><a href=\"mailto:support@simplex.com\" target=\"_blank\">support@simplex.com<\/a><\/em>&quot;<\/strong> and contains the subject <em style=\"font-weight: bold;\">&quot;<strong>Did you receive your cryptocurrency? Please confirm&quot;<\/strong>.<br \/><\/em>In rare cases, this email might land in your <strong>spam or trash\/junk folders<\/strong>, so we suggest checking those as well.<em style=\"font-weight: bold;\"><br \/><\/em>An example of this particular email:<em style=\"font-weight: bold;\"><\/p>\n<p><img decoding=\"async\" src=\"https:\/\/safecharge.my.salesforce.com\/sfc\/dist\/version\/renditionDownload?rendition=ORIGINAL_Png&amp;versionId=068Pj00000YvHKIIA3&amp;operationContext=DELIVERY&amp;contentId=05DPj00000BogcRMAR&amp;page=0&amp;d=\/a\/Pj00000BogcR\/ztMnUwDQm8wIURyJ0sdSiRk0fYATepbvdpN7L.M_yKc&amp;oid=00D30000000pE7X&amp;dpt=null&amp;viewId= \"><\/img><br \/><\/em><br \/>This confirmation email contains details, such as the <strong>transaction date<\/strong>, the exact <strong>payment ID<\/strong>, the <strong>amount of cryptocurrency bought<\/strong> the <strong>amount of fiat currency spent<\/strong> for the purchase, and the last 4 digits of the card used.<br \/>The <strong>destination wallet address<\/strong>\u00a0to which the coins were sent and an option to <strong>confirm the delivery is also included<\/strong>.<\/p>\n<p>If you can not see the coins in your wallet after receiving the email, there is an option you may click. <br \/>It will redirect you to an article with a video explaining how to check the transaction status on different Blockchain Explorers.<\/p>\n<p>\u00a0<\/p>\n<p>If you are still unsure and need assistance, please feel free to contact us <strong>24\/7<\/strong> via our live chat at <strong><a href=\"http:\/\/www.simplex.com\" target=\"_blank\">www.simplex.com<\/a><\/strong> or by <span class=\"wysiwyg-underline\"><a href=\"https:\/\/www.simplex.com\/help-center\/new-ticket\" target=\"_self\"><em><strong>submitting a ticket.<\/strong><\/em><\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Once the payment is approved on our end and the cryptocurrency is sent to the wallet address used in the transaction, you will receive an automatic email informing you about this. This email is sent from &quot;support@simplex.com&quot; and contains the subject &quot;Did you receive your cryptocurrency? Please confirm&quot;.In rare cases, this email might land in<\/p>\n","protected":false},"featured_media":0,"menu_order":0,"template":"","kb_category":[36,37],"class_list":["post-7947","kb","type-kb","status-publish","hentry","kb_category-buying-with-a-credit-debit-card","kb_category-faq"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Cryptocurrency delivery confirmation email - Simplex<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.simplex.com\/kb\/cryptocurrency-delivery-confirmation-email\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cryptocurrency delivery confirmation email - Simplex\" \/>\n<meta property=\"og:description\" content=\"Once the payment is approved on our end and the cryptocurrency is sent to the wallet address used in the transaction, you will receive an automatic email informing you about this. This email is sent from &quot;support@simplex.com&quot; and contains the subject &quot;Did you receive your cryptocurrency? Please confirm&quot;.In rare cases, this email might land in\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.simplex.com\/kb\/cryptocurrency-delivery-confirmation-email\" \/>\n<meta property=\"og:site_name\" content=\"Simplex\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-03T14:13:47+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.simplex.com\/kb\/cryptocurrency-delivery-confirmation-email\",\"url\":\"https:\/\/www.simplex.com\/kb\/cryptocurrency-delivery-confirmation-email\",\"name\":\"Cryptocurrency delivery confirmation email - Simplex\",\"isPartOf\":{\"@id\":\"https:\/\/www.simplex.com\/#website\"},\"datePublished\":\"2025-07-21T00:46:10+00:00\",\"dateModified\":\"2025-09-03T14:13:47+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.simplex.com\/kb\/cryptocurrency-delivery-confirmation-email#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.simplex.com\/kb\/cryptocurrency-delivery-confirmation-email\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.simplex.com\/kb\/cryptocurrency-delivery-confirmation-email#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.simplex.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Cryptocurrency delivery confirmation email\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.simplex.com\/#website\",\"url\":\"https:\/\/www.simplex.com\/\",\"name\":\"Simplex\",\"description\":\"Buy &amp; Sell Crypto Instantly \u2013 Secure, Global Onramp\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.simplex.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-GB\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Cryptocurrency delivery confirmation email - Simplex","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.simplex.com\/kb\/cryptocurrency-delivery-confirmation-email","og_locale":"en_GB","og_type":"article","og_title":"Cryptocurrency delivery confirmation email - Simplex","og_description":"Once the payment is approved on our end and the cryptocurrency is sent to the wallet address used in the transaction, you will receive an automatic email informing you about this. This email is sent from &quot;support@simplex.com&quot; and contains the subject &quot;Did you receive your cryptocurrency? Please confirm&quot;.In rare cases, this email might land in","og_url":"https:\/\/www.simplex.com\/kb\/cryptocurrency-delivery-confirmation-email","og_site_name":"Simplex","article_modified_time":"2025-09-03T14:13:47+00:00","twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.simplex.com\/kb\/cryptocurrency-delivery-confirmation-email","url":"https:\/\/www.simplex.com\/kb\/cryptocurrency-delivery-confirmation-email","name":"Cryptocurrency delivery confirmation email - Simplex","isPartOf":{"@id":"https:\/\/www.simplex.com\/#website"},"datePublished":"2025-07-21T00:46:10+00:00","dateModified":"2025-09-03T14:13:47+00:00","breadcrumb":{"@id":"https:\/\/www.simplex.com\/kb\/cryptocurrency-delivery-confirmation-email#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.simplex.com\/kb\/cryptocurrency-delivery-confirmation-email"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.simplex.com\/kb\/cryptocurrency-delivery-confirmation-email#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.simplex.com\/"},{"@type":"ListItem","position":2,"name":"Cryptocurrency delivery confirmation email"}]},{"@type":"WebSite","@id":"https:\/\/www.simplex.com\/#website","url":"https:\/\/www.simplex.com\/","name":"Simplex","description":"Buy &amp; Sell Crypto Instantly \u2013 Secure, Global Onramp","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.simplex.com\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-GB"}]}},"_links":{"self":[{"href":"https:\/\/www.simplex.com\/wp-json\/wp\/v2\/kb\/7947","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.simplex.com\/wp-json\/wp\/v2\/kb"}],"about":[{"href":"https:\/\/www.simplex.com\/wp-json\/wp\/v2\/types\/kb"}],"wp:attachment":[{"href":"https:\/\/www.simplex.com\/wp-json\/wp\/v2\/media?parent=7947"}],"wp:term":[{"taxonomy":"kb_category","embeddable":true,"href":"https:\/\/www.simplex.com\/wp-json\/wp\/v2\/kb_category?post=7947"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}