{"id":7934,"date":"2025-07-21T01:45:57","date_gmt":"2025-07-21T00:45:57","guid":{"rendered":"https:\/\/www.simplex.com\/kb\/how-can-i-report-a-bug-or-technical-issue"},"modified":"2025-09-03T15:13:51","modified_gmt":"2025-09-03T14:13:51","slug":"how-can-i-report-a-bug-or-technical-issue","status":"publish","type":"kb","link":"https:\/\/www.simplex.com\/kb\/how-can-i-report-a-bug-or-technical-issue","title":{"rendered":"How can I report a bug or technical issue?"},"content":{"rendered":"<p><span><strong>Before you contact us about<\/strong>\u00a0a technical issue, please <strong>try the troubleshooting steps,<\/strong> which can be found <a href=\"https:\/\/safecharge.lightning.force.com\/lightning\/r\/Knowledge__kav\/ka0Pj000000B4L9IAK\/view\" target=\"_self\"><em><strong>here.<\/strong><\/em><\/a><\/p>\n<p>You may submit your query via live chat (by using the red chat icon on the bottom right corner) or <a href=\"https:\/\/www.simplex.com\/help-center\/new-ticket\" target=\"_self\"><em><strong>here via our ticket form.<\/strong><\/em><\/a><\/p>\n<p>It would be really great if you could prepare a <strong>screenshot(s) or a video recording<\/strong> of the issue, as this will help us to investigate it.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Before you contact us about\u00a0a technical issue, please try the troubleshooting steps, which can be found here. You may submit your query via live chat (by using the red chat icon on the bottom right corner) or here via our ticket form. It would be really great if you could prepare a screenshot(s) or a<\/p>\n","protected":false},"featured_media":0,"menu_order":0,"template":"","kb_category":[36,46],"class_list":["post-7934","kb","type-kb","status-publish","hentry","kb_category-buying-with-a-credit-debit-card","kb_category-troubleshooting"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How can I report a bug or technical issue? - Simplex<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.simplex.com\/kb\/how-can-i-report-a-bug-or-technical-issue\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How can I report a bug or technical issue? - Simplex\" \/>\n<meta property=\"og:description\" content=\"Before you contact us about\u00a0a technical issue, please try the troubleshooting steps, which can be found here. You may submit your query via live chat (by using the red chat icon on the bottom right corner) or here via our ticket form. It would be really great if you could prepare a screenshot(s) or a\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.simplex.com\/kb\/how-can-i-report-a-bug-or-technical-issue\" \/>\n<meta property=\"og:site_name\" content=\"Simplex\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-03T14:13:51+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.simplex.com\/kb\/how-can-i-report-a-bug-or-technical-issue\",\"url\":\"https:\/\/www.simplex.com\/kb\/how-can-i-report-a-bug-or-technical-issue\",\"name\":\"How can I report a bug or technical issue? - Simplex\",\"isPartOf\":{\"@id\":\"https:\/\/www.simplex.com\/#website\"},\"datePublished\":\"2025-07-21T00:45:57+00:00\",\"dateModified\":\"2025-09-03T14:13:51+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.simplex.com\/kb\/how-can-i-report-a-bug-or-technical-issue#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.simplex.com\/kb\/how-can-i-report-a-bug-or-technical-issue\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.simplex.com\/kb\/how-can-i-report-a-bug-or-technical-issue#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.simplex.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"How can I report a bug or technical issue?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.simplex.com\/#website\",\"url\":\"https:\/\/www.simplex.com\/\",\"name\":\"Simplex\",\"description\":\"Buy &amp; Sell Crypto Instantly \u2013 Secure, Global Onramp\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.simplex.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-GB\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"How can I report a bug or technical issue? - Simplex","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.simplex.com\/kb\/how-can-i-report-a-bug-or-technical-issue","og_locale":"en_GB","og_type":"article","og_title":"How can I report a bug or technical issue? - Simplex","og_description":"Before you contact us about\u00a0a technical issue, please try the troubleshooting steps, which can be found here. You may submit your query via live chat (by using the red chat icon on the bottom right corner) or here via our ticket form. It would be really great if you could prepare a screenshot(s) or a","og_url":"https:\/\/www.simplex.com\/kb\/how-can-i-report-a-bug-or-technical-issue","og_site_name":"Simplex","article_modified_time":"2025-09-03T14:13:51+00:00","twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.simplex.com\/kb\/how-can-i-report-a-bug-or-technical-issue","url":"https:\/\/www.simplex.com\/kb\/how-can-i-report-a-bug-or-technical-issue","name":"How can I report a bug or technical issue? - Simplex","isPartOf":{"@id":"https:\/\/www.simplex.com\/#website"},"datePublished":"2025-07-21T00:45:57+00:00","dateModified":"2025-09-03T14:13:51+00:00","breadcrumb":{"@id":"https:\/\/www.simplex.com\/kb\/how-can-i-report-a-bug-or-technical-issue#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.simplex.com\/kb\/how-can-i-report-a-bug-or-technical-issue"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.simplex.com\/kb\/how-can-i-report-a-bug-or-technical-issue#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.simplex.com\/"},{"@type":"ListItem","position":2,"name":"How can I report a bug or technical issue?"}]},{"@type":"WebSite","@id":"https:\/\/www.simplex.com\/#website","url":"https:\/\/www.simplex.com\/","name":"Simplex","description":"Buy &amp; Sell Crypto Instantly \u2013 Secure, Global Onramp","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.simplex.com\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-GB"}]}},"_links":{"self":[{"href":"https:\/\/www.simplex.com\/wp-json\/wp\/v2\/kb\/7934","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.simplex.com\/wp-json\/wp\/v2\/kb"}],"about":[{"href":"https:\/\/www.simplex.com\/wp-json\/wp\/v2\/types\/kb"}],"wp:attachment":[{"href":"https:\/\/www.simplex.com\/wp-json\/wp\/v2\/media?parent=7934"}],"wp:term":[{"taxonomy":"kb_category","embeddable":true,"href":"https:\/\/www.simplex.com\/wp-json\/wp\/v2\/kb_category?post=7934"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}