{"id":7925,"date":"2025-07-21T01:45:48","date_gmt":"2025-07-21T00:45:48","guid":{"rendered":"https:\/\/www.simplex.com\/kb\/i-cannot-click-pay-now-what-do-i-do"},"modified":"2025-09-03T15:13:50","modified_gmt":"2025-09-03T14:13:50","slug":"i-cannot-click-pay-now-what-do-i-do","status":"publish","type":"kb","link":"https:\/\/www.simplex.com\/kb\/i-cannot-click-pay-now-what-do-i-do","title":{"rendered":"I cannot click \u201cPay Now\u201d, what do I do?"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">If you are experiencing issues with the payment form and are <strong>unable to click<\/strong> the \u201c<strong>Pay Now<\/strong>\u201d button, please ensure that:<\/span><\/p>\n<p>\u00a0<\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">You are not using <strong>non-Latin characters<\/strong> in the payment form<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">You are not using any special characters, such as <strong>\/, #, @ or &#8211;\u00a0<\/strong><\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">You have entered your phone number correctly\u2014please make sure it doesn&#39;t have <strong>spaces, hyphens, or brackets.<\/strong> The phone number must be entered with the <strong>correct country code and a &quot;+<\/strong>.&quot;<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><strong>&quot;Auto-fill&quot;<\/strong> in the payment form might interfere with the process. In case this happens, please try to enter everything manually<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Your card is issued by <strong>Visa or Mastercard<\/strong><\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Your <strong>current location and the location where your card was issued<\/strong> are supported. The list of <strong>unsupported locations<\/strong> is\u00a0<span class=\"wysiwyg-underline\"><strong><a href=\"https:\/\/www.simplex.com\/kb\/what-are-your-supported-locations-countries-states-and-territories\" target=\"_self\">here<\/a><\/strong><\/span>.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">You are not using a <strong>VPN or any similar browser extensions<\/strong> during your purchase\u00a0<\/span><\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p><span style=\"font-weight: 400;\">Another cause of this issue might be the <strong>browser<\/strong> you use to issue the payment. You can try using the <strong>incognito\/private<\/strong> or a different internet browser and, if needed, a different device.<\/span><\/p>\n<p>\u00a0<\/p>\n<p><span style=\"font-weight: 400;\">If the suggestions above do not help, you may contact us directly via chat, email, or ticket submission.<br \/>Before reaching out, please take a <strong>screenshot<\/strong> of the payment form \u2014 <strong>we need it for successful troubleshooting and further investigation.<\/strong> <br \/>You can cover sensitive information in the image, like card numbers or CVV code. <\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you are experiencing issues with the payment form and are unable to click the \u201cPay Now\u201d button, please ensure that: \u00a0 You are not using non-Latin characters in the payment form You are not using any special characters, such as \/, #, @ or &#8211;\u00a0 You have entered your phone number correctly\u2014please make sure<\/p>\n","protected":false},"featured_media":0,"menu_order":0,"template":"","kb_category":[36,46],"class_list":["post-7925","kb","type-kb","status-publish","hentry","kb_category-buying-with-a-credit-debit-card","kb_category-troubleshooting"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>I cannot click \u201cPay Now\u201d, what do I do? 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