{"id":7924,"date":"2025-07-21T01:45:47","date_gmt":"2025-07-21T00:45:47","guid":{"rendered":"https:\/\/www.simplex.com\/kb\/i-get-an-unexpected-error-occurred-or-similar-message-when-trying-to-do-a-payment"},"modified":"2025-09-03T15:14:59","modified_gmt":"2025-09-03T14:14:59","slug":"i-get-an-unexpected-error-occurred-or-similar-message-when-trying-to-do-a-payment","status":"publish","type":"kb","link":"https:\/\/www.simplex.com\/kb\/i-get-an-unexpected-error-occurred-or-similar-message-when-trying-to-do-a-payment","title":{"rendered":"I get an “unexpected error occurred” or similar message when trying to do a payment"},"content":{"rendered":"

If you have received a message saying, "An error has occurred. Please restart your payment<\/strong><\/em>" or a similar one, the card issuer most likely declined your payment attempt<\/strong>.<\/p>\n

In this case, we kindly advise you to get in touch with your bank\/card issuer and make sure that:<\/p>\n

– Your card is eligible for international transactions
– You are enrolled in the 3DSecure program
– You have enough money in the account to complete the transaction
<\/span>– The card issuer allows cryptocurrency purchases<\/p>\n

Once you have contacted your bank and checked these requirements, you should be able to issue a successful payment through our system if your card issuer allows it. If you are still experiencing issues, feel free to contact us directly.\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

If you have received a message saying, "An error has occurred. Please restart your payment" or a similar one, the card issuer most likely declined your payment attempt. In this case, we kindly advise you to get in touch with your bank\/card issuer and make sure that: – Your card is eligible for international transactions–<\/p>\n","protected":false},"featured_media":0,"menu_order":0,"template":"","kb_category":[36,46],"class_list":["post-7924","kb","type-kb","status-publish","hentry","kb_category-buying-with-a-credit-debit-card","kb_category-troubleshooting"],"acf":[],"yoast_head":"\nI get an "unexpected error occurred" or similar message when trying to do a payment - Simplex<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.simplex.com\/kb\/i-get-an-unexpected-error-occurred-or-similar-message-when-trying-to-do-a-payment\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"I get an "unexpected error occurred" or similar message when trying to do a payment - Simplex\" \/>\n<meta property=\"og:description\" content=\"If you have received a message saying, "An error has occurred. 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