{"id":7923,"date":"2025-07-21T01:45:46","date_gmt":"2025-07-21T00:45:46","guid":{"rendered":"https:\/\/www.simplex.com\/kb\/i-have-not-heard-of-simplex-but-you-charged-my-card"},"modified":"2025-09-03T15:13:23","modified_gmt":"2025-09-03T14:13:23","slug":"i-have-not-heard-of-simplex-but-you-charged-my-card","status":"publish","type":"kb","link":"https:\/\/www.simplex.com\/kb\/i-have-not-heard-of-simplex-but-you-charged-my-card","title":{"rendered":"I have not heard of Simplex but you charged my card"},"content":{"rendered":"<p><span><span class=\"TextRun SCXW198159323 BCX0\" style=\"-webkit-user-drag: none;-webkit-tap-highlight-color: transparent;margin: 0px;padding: 0px;user-select: text;font-variant: normal;font-style: normal;font-weight: normal;letter-spacing: normal;orphans: 2;text-align: left;text-indent: 0px;text-transform: none;widows: 2;word-spacing: 0px;-webkit-text-stroke-width: 0px;white-space: pre-wrap;background-color: #ffffff;text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;color: #081f2c;font-size: 11pt;line-height: 19.7625px;font-family: Montserrat, Montserrat_EmbeddedFont, Montserrat_MSFontService, sans-serif;\"><span class=\"NormalTextRun SCXW198159323 BCX0\" style=\"-webkit-user-drag: none;-webkit-tap-highlight-color: transparent;margin: 0px;padding: 0px;user-select: text;\"><span>If you <\/span><span>have<\/span>\u00a0<span>not used<\/span><span> our payment processing services but notice a \u201cProcessing\u201d transaction or a \u201cCharge\u201d from Simplex on your credit\/debit card, or if you received any emails from our company informing you about purchases or payment attempts, please contact us directly by <\/span><a href=\"https:\/\/www.simplex.com\/help-center\/new-ticket\" target=\"_blank\"><span>submitting your request here<\/span><\/a><span> or via our live chat at <\/span><a href=\"https:\/\/www.simplex.com\/\" target=\"_blank\"><span>www.simplex.com<\/span><\/a><span>.<\/span><span>\u00a0<\/span> <\/span><\/span><\/p>\n<p><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you have\u00a0not used our payment processing services but notice a \u201cProcessing\u201d transaction or a \u201cCharge\u201d from Simplex on your credit\/debit card, or if you received any emails from our company informing you about purchases or payment attempts, please contact us directly by submitting your request here or via our live chat at www.simplex.com.\u00a0<\/p>\n","protected":false},"featured_media":0,"menu_order":0,"template":"","kb_category":[36,44],"class_list":["post-7923","kb","type-kb","status-publish","hentry","kb_category-buying-with-a-credit-debit-card","kb_category-security-fraud"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.8 - 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