{"id":7922,"date":"2025-07-21T01:45:45","date_gmt":"2025-07-21T00:45:45","guid":{"rendered":"https:\/\/www.simplex.com\/kb\/i-havent-received-the-identity-verification-request-via-email-what-do-i-do"},"modified":"2025-09-03T15:13:38","modified_gmt":"2025-09-03T14:13:38","slug":"i-havent-received-the-identity-verification-request-via-email-what-do-i-do","status":"publish","type":"kb","link":"https:\/\/www.simplex.com\/kb\/i-havent-received-the-identity-verification-request-via-email-what-do-i-do","title":{"rendered":"I haven\u2019t received the identity verification request via email. What do I do?"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">If you have difficulties locating the verification request, please double-check your email inbox and<strong> spam or trash folders<\/strong>. If you have had multiple emails from Simplex regarding verification, <strong>they might be grouped up<\/strong>. \u200b<\/p>\n<p><\/span><span style=\"font-weight: 400;\">Additionally, please kindly note that you can find those threads by searching your inbox with various keywords, such as:<\/span><\/p>\n<ul>\n<li><strong>\u201cVerification\u201d<\/strong><\/li>\n<li><strong>\u201cSimplex\u201d<\/strong><\/li>\n<li><span style=\"font-weight: 400;\"><strong>Your unique payment ID<\/strong> (this is the long string of letters and numbers we sent you in the confirmation email)<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">To ensure that you receive our emails, please add <em><strong>support@simplex.com<\/strong><\/em> to your address book, contacts, or safe sender&#39;s list. <br \/>If you still can&#39;t find the email with the verification request, please <\/span><em><strong><a href=\"https:\/\/www.simplex.com\/help-center\/new-ticket\" target=\"_blank\">contact our support team here<\/a><\/strong><\/em> or via <strong>live chat<\/strong>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you have difficulties locating the verification request, please double-check your email inbox and spam or trash folders. If you have had multiple emails from Simplex regarding verification, they might be grouped up. \u200b Additionally, please kindly note that you can find those threads by searching your inbox with various keywords, such as: \u201cVerification\u201d \u201cSimplex\u201d<\/p>\n","protected":false},"featured_media":0,"menu_order":0,"template":"","kb_category":[36,45],"class_list":["post-7922","kb","type-kb","status-publish","hentry","kb_category-buying-with-a-credit-debit-card","kb_category-verification"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>I haven\u2019t received the identity verification request via email. What do I do? - Simplex<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.simplex.com\/kb\/i-havent-received-the-identity-verification-request-via-email-what-do-i-do\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"I haven\u2019t received the identity verification request via email. What do I do? - Simplex\" \/>\n<meta property=\"og:description\" content=\"If you have difficulties locating the verification request, please double-check your email inbox and spam or trash folders. 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