{"id":7916,"date":"2025-07-21T01:45:39","date_gmt":"2025-07-21T00:45:39","guid":{"rendered":"https:\/\/www.simplex.com\/kb\/my-card-was-charged-but-i-did-not-receive-my-coins"},"modified":"2025-09-03T15:14:57","modified_gmt":"2025-09-03T14:14:57","slug":"my-card-was-charged-but-i-did-not-receive-my-coins","status":"publish","type":"kb","link":"https:\/\/www.simplex.com\/kb\/my-card-was-charged-but-i-did-not-receive-my-coins","title":{"rendered":"My card was charged but I did not receive my coins"},"content":{"rendered":"<p><span>If you are unsure about your payment, you may check its status <a href=\"https:\/\/payment-status.simplex.com\/#\/\" target=\"_blank\"><em><strong>here<\/strong><\/em><\/a>.<br \/>Please be informed that the online payment status checker will only show information about transactions that are <strong>less than 30 days old<\/strong>.<\/span><\/p>\n<p>\u00a0<\/p>\n<p><span>In general, when the transaction is approved, the cryptocurrency should reach you in 5-30 minutes, however, sometimes, due to high market demand or other factors, delays might happen, and that is entirely normal. <br \/>If your crypto does not appear in your wallet within <strong>1 hour after the transaction is approved, please contact our support team <\/strong>for further investigation.<br \/><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you are unsure about your payment, you may check its status here.Please be informed that the online payment status checker will only show information about transactions that are less than 30 days old. \u00a0 In general, when the transaction is approved, the cryptocurrency should reach you in 5-30 minutes, however, sometimes, due to high<\/p>\n","protected":false},"featured_media":0,"menu_order":0,"template":"","kb_category":[36,49],"class_list":["post-7916","kb","type-kb","status-publish","hentry","kb_category-buying-with-a-credit-debit-card","kb_category-payments"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>My card was charged but I did not receive my coins - Simplex<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.simplex.com\/kb\/my-card-was-charged-but-i-did-not-receive-my-coins\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"My card was charged but I did not receive my coins - Simplex\" \/>\n<meta property=\"og:description\" content=\"If you are unsure about your payment, you may check its status here.Please be informed that the online payment status checker will only show information about transactions that are less than 30 days old. \u00a0 In general, when the transaction is approved, the cryptocurrency should reach you in 5-30 minutes, however, sometimes, due to high\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.simplex.com\/kb\/my-card-was-charged-but-i-did-not-receive-my-coins\" \/>\n<meta property=\"og:site_name\" content=\"Simplex\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-03T14:14:57+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.simplex.com\/kb\/my-card-was-charged-but-i-did-not-receive-my-coins\",\"url\":\"https:\/\/www.simplex.com\/kb\/my-card-was-charged-but-i-did-not-receive-my-coins\",\"name\":\"My card was charged but I did not receive my coins - Simplex\",\"isPartOf\":{\"@id\":\"https:\/\/www.simplex.com\/#website\"},\"datePublished\":\"2025-07-21T00:45:39+00:00\",\"dateModified\":\"2025-09-03T14:14:57+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.simplex.com\/kb\/my-card-was-charged-but-i-did-not-receive-my-coins#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.simplex.com\/kb\/my-card-was-charged-but-i-did-not-receive-my-coins\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.simplex.com\/kb\/my-card-was-charged-but-i-did-not-receive-my-coins#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.simplex.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"My card was charged but I did not receive my coins\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.simplex.com\/#website\",\"url\":\"https:\/\/www.simplex.com\/\",\"name\":\"Simplex\",\"description\":\"Buy &amp; 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