{"id":7914,"date":"2025-07-21T01:45:37","date_gmt":"2025-07-21T00:45:37","guid":{"rendered":"https:\/\/www.simplex.com\/kb\/my-order-was-declined-by-my-bank-what-should-i-do"},"modified":"2025-09-03T15:14:56","modified_gmt":"2025-09-03T14:14:56","slug":"my-order-was-declined-by-my-bank-what-should-i-do","status":"publish","type":"kb","link":"https:\/\/www.simplex.com\/kb\/my-order-was-declined-by-my-bank-what-should-i-do","title":{"rendered":"My order was declined by my bank, what should I do?"},"content":{"rendered":"<p><span>If the payment attempt was rejected by your bank or card issuer, you must contact them directly.\u00a0<\/p>\n<p><\/span>We would also recommend<strong> clarifying with your bank<\/strong> if your card is:\u00a0<\/p>\n<ul>\n<li>Eligible for international purchases<\/li>\n<li>Has not reached its payment limit<\/li>\n<li>Is enrolled in the 3DSecure program<\/li>\n<li>The card issuer allows cryptocurrency purchases<\/li>\n<\/ul>\n<p>You can also use a different card provided by another card issuer and see how it goes.<br \/>Just to let you know, at the moment, we <strong>only accept cards issued by Visa or MasterCard.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If the payment attempt was rejected by your bank or card issuer, you must contact them directly.\u00a0 We would also recommend clarifying with your bank if your card is:\u00a0 Eligible for international purchases Has not reached its payment limit Is enrolled in the 3DSecure program The card issuer allows cryptocurrency purchases You can also use<\/p>\n","protected":false},"featured_media":0,"menu_order":0,"template":"","kb_category":[36,46],"class_list":["post-7914","kb","type-kb","status-publish","hentry","kb_category-buying-with-a-credit-debit-card","kb_category-troubleshooting"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>My order was declined by my bank, what should I do? 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