{"id":7913,"date":"2025-07-21T01:45:37","date_gmt":"2025-07-21T00:45:37","guid":{"rendered":"https:\/\/www.simplex.com\/kb\/my-transaction-failed-and-i-never-received-my-money-back"},"modified":"2025-09-03T15:13:31","modified_gmt":"2025-09-03T14:13:31","slug":"my-transaction-failed-and-i-never-received-my-money-back","status":"publish","type":"kb","link":"https:\/\/www.simplex.com\/kb\/my-transaction-failed-and-i-never-received-my-money-back","title":{"rendered":"My transaction failed and I never received my money back."},"content":{"rendered":"

If your transaction has failed but you see a hold on the funds, please note that, depending on your bank's processing speed<\/strong>, it may take up to 3 full business days<\/strong> for the funds to be released.<\/p>\n

<\/span>If 3 business days have passed and your funds are still on hold, we suggest you clarify\u00a0with your card issuer<\/strong>. <\/p>\n

<\/span>If that will not help, please contact us via live chat at www.simplex.com<\/a> <\/strong>or here<\/a><\/strong><\/em>.
For further investigation, we will require a screenshot of your bank statement displaying the hold by Simplex<\/strong>, which is still visible after 3 business days have passed.<\/strong><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

If your transaction has failed but you see a hold on the funds, please note that, depending on your bank's processing speed, it may take up to 3 full business days for the funds to be released. If 3 business days have passed and your funds are still on hold, we suggest you clarify\u00a0with your<\/p>\n","protected":false},"featured_media":0,"menu_order":0,"template":"","kb_category":[36,49],"class_list":["post-7913","kb","type-kb","status-publish","hentry","kb_category-buying-with-a-credit-debit-card","kb_category-payments"],"acf":[],"yoast_head":"\nMy transaction failed and I never received my money back. - Simplex<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.simplex.com\/kb\/my-transaction-failed-and-i-never-received-my-money-back\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"My transaction failed and I never received my money back. - Simplex\" \/>\n<meta property=\"og:description\" content=\"If your transaction has failed but you see a hold on the funds, please note that, depending on your bank's processing speed, it may take up to 3 full business days for the funds to be released. 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