{"id":7912,"date":"2025-07-21T01:45:35","date_gmt":"2025-07-21T00:45:35","guid":{"rendered":"https:\/\/www.simplex.com\/kb\/my-transaction-failed-but-you-still-charged-me-will-i-get-a-refund"},"modified":"2025-09-03T15:14:55","modified_gmt":"2025-09-03T14:14:55","slug":"my-transaction-failed-but-you-still-charged-me-will-i-get-a-refund","status":"publish","type":"kb","link":"https:\/\/www.simplex.com\/kb\/my-transaction-failed-but-you-still-charged-me-will-i-get-a-refund","title":{"rendered":"My transaction failed but you still charged me. Will I get a refund?"},"content":{"rendered":"<p><span>In the rare event that when the payment has been approved, your card has been charged and the crypto is not sent, we will issue a full refund.<br \/>Please let us know if you have not received the cryptocurrency after the payment has been approved and <strong>1 hour has passed<\/strong>.<\/span><\/p>\n<p>\u00a0<\/p>\n<p><span>Sometimes, your transaction may have failed after your card was <strong>authorized but not charged<\/strong>. <\/span><span>This means that the company\/bank that issued your card (<strong>the card issuer\/provider<\/strong>) checked that you have enough funds to cover the transaction and <strong>reserved those funds to cover this purchase<\/strong>. <br \/>Once the transaction is cancelled, the card issuer releases these funds based on the policy they set, but it&#39;s usually within <strong>1-3 business days<\/strong>. <\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In the rare event that when the payment has been approved, your card has been charged and the crypto is not sent, we will issue a full refund.Please let us know if you have not received the cryptocurrency after the payment has been approved and 1 hour has passed. \u00a0 Sometimes, your transaction may have<\/p>\n","protected":false},"featured_media":0,"menu_order":0,"template":"","kb_category":[36,49],"class_list":["post-7912","kb","type-kb","status-publish","hentry","kb_category-buying-with-a-credit-debit-card","kb_category-payments"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>My transaction failed but you still charged me. 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