{"id":7911,"date":"2025-07-21T01:45:34","date_gmt":"2025-07-21T00:45:34","guid":{"rendered":"https:\/\/www.simplex.com\/kb\/my-transaction-was-approved-but-i-got-a-cancellation-email"},"modified":"2025-09-03T15:13:34","modified_gmt":"2025-09-03T14:13:34","slug":"my-transaction-was-approved-but-i-got-a-cancellation-email","status":"publish","type":"kb","link":"https:\/\/www.simplex.com\/kb\/my-transaction-was-approved-but-i-got-a-cancellation-email","title":{"rendered":"My transaction was approved, but I got a cancellation email"},"content":{"rendered":"

Our system automatically informs users of each payment with a unique <\/strong>ID number. We kindly suggest checking the payment IDs<\/strong> written in the approval\/cancellation emails here<\/strong><\/em><\/a>.<\/p>\n

The cancellation email you received is likely from a different attempt that was unsuccessful in our system<\/strong> and was cancelled. Please note that we only charge you for completed<\/strong> payments.<\/p>\n

If you still have questions, we suggest contacting us directly via live chat or here<\/strong><\/em>.<\/a> <\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Our system automatically informs users of each payment with a unique ID number. We kindly suggest checking the payment IDs written in the approval\/cancellation emails here. The cancellation email you received is likely from a different attempt that was unsuccessful in our system and was cancelled. Please note that we only charge you for completed<\/p>\n","protected":false},"featured_media":0,"menu_order":0,"template":"","kb_category":[36,49],"class_list":["post-7911","kb","type-kb","status-publish","hentry","kb_category-buying-with-a-credit-debit-card","kb_category-payments"],"acf":[],"yoast_head":"\nMy transaction was approved, but I got a cancellation email - Simplex<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.simplex.com\/kb\/my-transaction-was-approved-but-i-got-a-cancellation-email\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"My transaction was approved, but I got a cancellation email - Simplex\" \/>\n<meta property=\"og:description\" content=\"Our system automatically informs users of each payment with a unique ID number. 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