{"id":7907,"date":"2025-07-21T01:45:30","date_gmt":"2025-07-21T00:45:30","guid":{"rendered":"https:\/\/www.simplex.com\/kb\/pay-with-crypto-i-am-experiencing-a-technical-issue-with-the-pay-with-crypto-service"},"modified":"2025-09-03T15:13:11","modified_gmt":"2025-09-03T14:13:11","slug":"pay-with-crypto-i-am-experiencing-a-technical-issue-with-the-pay-with-crypto-service","status":"publish","type":"kb","link":"https:\/\/www.simplex.com\/kb\/pay-with-crypto-i-am-experiencing-a-technical-issue-with-the-pay-with-crypto-service","title":{"rendered":"Pay with Crypto: I am experiencing a technical issue with the “Pay with Crypto” service."},"content":{"rendered":"

If you are facing browser-related issues<\/strong>, please use your browser's incognito\/private<\/strong> mode or an entirely different browser <\/strong>to initiate the payment.
Here is a short guide on how to activate the incognito mode:<\/strong> https:\/\/www.wikihow.com\/Activate-Incognito-Mode<\/a><\/strong><\/em>.
We also suggest turning off any VPNs or similar extensions if enabled, as they interfere with the process.
Additionally, try cleaning your cookies and cache before attempting another payment.\u00a0<\/p>\n

However, if the issue continues<\/strong> or is not browser-related<\/strong>, please don't hesitate to contact us. You can contact us directly by submitting a ticket here: Submit a ticket<\/strong><\/em><\/a> or emailing us at paywithcryptosupport@nuvei.com<\/a><\/strong>\u00a0<\/strong><\/em>with the subject line "Pay with Crypto<\/strong><\/em>."\u00a0
A screenshot or video recording of the issue would help us investigate it more quickly. Thus, we appreciate as much information and detail about the issue as you can provide.<\/p>\n","protected":false},"excerpt":{"rendered":"

If you are facing browser-related issues, please use your browser's incognito\/private mode or an entirely different browser to initiate the payment.Here is a short guide on how to activate the incognito mode: https:\/\/www.wikihow.com\/Activate-Incognito-Mode.We also suggest turning off any VPNs or similar extensions if enabled, as they interfere with the process.Additionally, try cleaning your cookies and<\/p>\n","protected":false},"featured_media":0,"menu_order":0,"template":"","kb_category":[41,40],"class_list":["post-7907","kb","type-kb","status-publish","hentry","kb_category-faq-paying-with-crypto","kb_category-paying-with-crypto"],"acf":[],"yoast_head":"\nPay with Crypto: I am experiencing a technical issue with the "Pay with Crypto" service. - Simplex<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.simplex.com\/kb\/pay-with-crypto-i-am-experiencing-a-technical-issue-with-the-pay-with-crypto-service\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pay with Crypto: I am experiencing a technical issue with the "Pay with Crypto" service. - 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