{"id":7906,"date":"2025-07-21T01:45:29","date_gmt":"2025-07-21T00:45:29","guid":{"rendered":"https:\/\/www.simplex.com\/kb\/pay-with-crypto-i-sent-the-coins-but-did-not-receive-any-updates-about-my-payment"},"modified":"2025-09-03T15:13:05","modified_gmt":"2025-09-03T14:13:05","slug":"pay-with-crypto-i-sent-the-coins-but-did-not-receive-any-updates-about-my-payment","status":"publish","type":"kb","link":"https:\/\/www.simplex.com\/kb\/pay-with-crypto-i-sent-the-coins-but-did-not-receive-any-updates-about-my-payment","title":{"rendered":"Pay with Crypto: I sent the coins, but did not receive any updates about my payment."},"content":{"rendered":"

It takes some time for the coins to be delivered to the destination wallet address and processed on the blockchain. However, if you can see the coins delivered and confirmed on the blockchain, they were delivered successfully. Nevertheless, a successful delivery of coins might not guarantee<\/strong> that your cryptocurrency payment will be approved.\u00a0<\/p>\n

If you are still on the payment page<\/strong>, you should see the final status of your payment, whether it was successful or failed. If your payment fails, you will see a field where you must enter the cryptocurrency address to which the <\/strong>coins should be returned<\/strong>.
Our system also informs users via email<\/strong> about each stage of the Pay with Crypto process. Thus, you will receive an email about the payment status<\/strong>\u00a0and the cryptocurrency refund should the payment fail.<\/p>\n

Nevertheless, if you are not sure about the status of your payment, did not receive the email informing you about the status of the transaction<\/strong> (and the refund if eligible), can not request the refund, or have requested but did not receive it, please get in touch with us directly.\u00a0
You can contact us directly by submitting a ticket here: Submit a ticket<\/strong><\/em><\/a> or email us at paywithcryptosupport@nuvei.com<\/a><\/strong><\/em>\u00a0<\/strong><\/em>with the subject line "Pay with Crypto<\/strong><\/em>".\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"

It takes some time for the coins to be delivered to the destination wallet address and processed on the blockchain. However, if you can see the coins delivered and confirmed on the blockchain, they were delivered successfully. Nevertheless, a successful delivery of coins might not guarantee that your cryptocurrency payment will be approved.\u00a0 If you<\/p>\n","protected":false},"featured_media":0,"menu_order":0,"template":"","kb_category":[41,40],"class_list":["post-7906","kb","type-kb","status-publish","hentry","kb_category-faq-paying-with-crypto","kb_category-paying-with-crypto"],"acf":[],"yoast_head":"\nPay with Crypto: I sent the coins, but did not receive any updates about my payment. - Simplex<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.simplex.com\/kb\/pay-with-crypto-i-sent-the-coins-but-did-not-receive-any-updates-about-my-payment\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pay with Crypto: I sent the coins, but did not receive any updates about my payment. - Simplex\" \/>\n<meta property=\"og:description\" content=\"It takes some time for the coins to be delivered to the destination wallet address and processed on the blockchain. 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