{"id":7901,"date":"2025-07-21T01:45:24","date_gmt":"2025-07-21T00:45:24","guid":{"rendered":"https:\/\/www.simplex.com\/kb\/pay-with-crypto-why-was-i-refunded-less-cryptocurrency-than-i-sent"},"modified":"2025-09-03T15:13:07","modified_gmt":"2025-09-03T14:13:07","slug":"pay-with-crypto-why-was-i-refunded-less-cryptocurrency-than-i-sent","status":"publish","type":"kb","link":"https:\/\/www.simplex.com\/kb\/pay-with-crypto-why-was-i-refunded-less-cryptocurrency-than-i-sent","title":{"rendered":"Pay with Crypto: Why was I refunded less cryptocurrency than I sent?"},"content":{"rendered":"

Your transaction will be refunded in these cases:<\/p>\n

1) Your payment failed since you sent us the coins after the time to do so has passed<\/strong>;
2) Your payment was declined from our end<\/strong> after you have sent us the coins;
3) Your payment failed since you sent less cryptocurrency<\/strong> than you were supposed to;
4) You sent us the wrong cryptocurrency type<\/strong>;
5) The merchant has asked us to issue a refund<\/strong> for your payment with cryptocurrency.\u00a0<\/p>\n

Additionally, a partial refund<\/strong> will be issued if your payment is approved, but you have sent us too much cryptocurrency<\/strong>. You will be refunded the amount that was sent "on top<\/em>" of the actual amount you were supposed to. This can be considered as us giving you "change" in cryptocurrency.\u00a0<\/p>\n

It is important to highlight that even though you send cryptocurrency to pay for your purchase, the actual payment amount is set in fiat<\/strong>. Thus, depending on the exchange rate of a particular coin, you might be refunded less or more coins than you sent<\/strong> when you were paying for the goods you purchased. Nevertheless, the amount that should be refunded will be equivalent to the amount you paid in fiat<\/strong>.\u00a0<\/p>\n

Additionally, as with all cryptocurrency transfers, there are network fees<\/strong>. A network fee<\/strong> will be applied to the amount you will be refunded, which might result in you receiving less cryptocurrency.<\/strong>\u00a0\u00a0
\u00a0
For example, the transaction will fail if you were supposed to pay 100 USDT for your purchase but sent us 99 USDT. A refund of 99 USDT will be issued to the wallet address that you will provide. However, there will be a network fee to send those 99 USDT to your wallet<\/strong>. Let\u2019s say the network fee is 0.50 USDT<\/strong> at that particular moment. In this case, you will receive not 99 USDT, but 99 \u2013 0.5 = 98.5 USDT.<\/strong><\/p>\n

To be clear, this is not an amount we will take for ourselves but a network fee the blockchain applies to process this transaction, and we have no control over it<\/strong>.<\/p>\n

We hope this clarifies things.<\/p>\n

Please contact us with any questions regarding the "Pay with Crypto" service. You can contact us directly by submitting a ticket here: Submit a ticket<\/strong><\/em><\/a> or email us at paywithcryptosupport@nuvei.com<\/a><\/strong><\/em>\u00a0<\/strong><\/em>with the subject line "Pay with Crypto<\/strong><\/em>".\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"

Your transaction will be refunded in these cases: 1) Your payment failed since you sent us the coins after the time to do so has passed;2) Your payment was declined from our end after you have sent us the coins;3) Your payment failed since you sent less cryptocurrency than you were supposed to;4) You sent<\/p>\n","protected":false},"featured_media":0,"menu_order":0,"template":"","kb_category":[41,40],"class_list":["post-7901","kb","type-kb","status-publish","hentry","kb_category-faq-paying-with-crypto","kb_category-paying-with-crypto"],"acf":[],"yoast_head":"\nPay with Crypto: Why was I refunded less cryptocurrency than I sent? - Simplex<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.simplex.com\/kb\/pay-with-crypto-why-was-i-refunded-less-cryptocurrency-than-i-sent\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pay with Crypto: Why was I refunded less cryptocurrency than I sent? 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