{"id":7899,"date":"2025-07-21T01:45:22","date_gmt":"2025-07-21T00:45:22","guid":{"rendered":"https:\/\/www.simplex.com\/kb\/simplex-isnt-working-correctly-in-my-browser-what-do-i-do"},"modified":"2025-09-03T15:14:53","modified_gmt":"2025-09-03T14:14:53","slug":"simplex-isnt-working-correctly-in-my-browser-what-do-i-do","status":"publish","type":"kb","link":"https:\/\/www.simplex.com\/kb\/simplex-isnt-working-correctly-in-my-browser-what-do-i-do","title":{"rendered":"Simplex isn\u2019t working correctly in my browser. What do I do?"},"content":{"rendered":"<p><span>If you are facing browser-related issues, please try using your browser&#39;s <strong>incognito\/private mode <\/strong>or an <strong>entirely different browser<\/strong>.<br \/>Here is a short guide on how to <strong>activate the incognito mode<\/strong>: <em><strong><a href=\"https:\/\/www.wikihow.com\/Activate-Incognito-Mode\" target=\"_blank\">https:\/\/www.wikihow.com\/Activate-Incognito-Mode<\/a><\/strong><\/em><\/p>\n<p>We also suggest <strong>turning off any VPNs<\/strong> or similar extensions if enabled, as they interfere with the process.<\/p>\n<p>If the issue continues, please don&#39;t hesitate to <strong>contact us directly<\/strong> via live chat at www.simplex.com (by pressing the red chat icon in the bottom right corner) or<em><strong><a href=\"https:\/\/support.simplex.com\/hc\/en-gb\/requests\/new\" target=\"_self\"> here.\u00a0<\/a><br \/><\/strong><\/em>A <strong>screenshot<\/strong> or a <strong>video recording<\/strong> of the issue would really <strong>help us<\/strong> investigate the issue quickly. Thus, we really appreciate as much information and details about the issue as you can provide<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you are facing browser-related issues, please try using your browser&#39;s incognito\/private mode or an entirely different browser.Here is a short guide on how to activate the incognito mode: https:\/\/www.wikihow.com\/Activate-Incognito-Mode We also suggest turning off any VPNs or similar extensions if enabled, as they interfere with the process. If the issue continues, please don&#39;t hesitate<\/p>\n","protected":false},"featured_media":0,"menu_order":0,"template":"","kb_category":[36,46],"class_list":["post-7899","kb","type-kb","status-publish","hentry","kb_category-buying-with-a-credit-debit-card","kb_category-troubleshooting"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Simplex isn\u2019t working correctly in my browser. 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