{"id":7895,"date":"2025-07-21T01:45:18","date_gmt":"2025-07-21T00:45:18","guid":{"rendered":"https:\/\/www.simplex.com\/kb\/the-transaction-was-made-not-by-me-what-should-i-do"},"modified":"2025-09-03T15:13:27","modified_gmt":"2025-09-03T14:13:27","slug":"the-transaction-was-made-not-by-me-what-should-i-do","status":"publish","type":"kb","link":"https:\/\/www.simplex.com\/kb\/the-transaction-was-made-not-by-me-what-should-i-do","title":{"rendered":"The transaction was made not by me, what should I do?"},"content":{"rendered":"<p>If you have received an email from us or see a charge or a payment processing in your bank account from Simplex, and\u00a0you are not the one who issued the payment, please contact us immediately for further assistance. You can do so by replying to the letter you have received, <strong><a href=\"https:\/\/www.simplex.com\/help-center\/new-ticket\" target=\"_self\">submitting a new ticket<\/a><\/strong> or starting a live chat at <strong><a href=\"https:\/\/www.simplex.com\" target=\"_blank\">www.simplex.com<\/a><\/strong>.\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you have received an email from us or see a charge or a payment processing in your bank account from Simplex, and\u00a0you are not the one who issued the payment, please contact us immediately for further assistance. You can do so by replying to the letter you have received, submitting a new ticket or<\/p>\n","protected":false},"featured_media":0,"menu_order":0,"template":"","kb_category":[36,49],"class_list":["post-7895","kb","type-kb","status-publish","hentry","kb_category-buying-with-a-credit-debit-card","kb_category-payments"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The transaction was made not by me, what should I do? - Simplex<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.simplex.com\/kb\/the-transaction-was-made-not-by-me-what-should-i-do\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The transaction was made not by me, what should I do? - Simplex\" \/>\n<meta property=\"og:description\" content=\"If you have received an email from us or see a charge or a payment processing in your bank account from Simplex, and\u00a0you are not the one who issued the payment, please contact us immediately for further assistance. 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