{"id":7892,"date":"2025-07-21T01:45:15","date_gmt":"2025-07-21T00:45:15","guid":{"rendered":"https:\/\/www.simplex.com\/kb\/what-happens-if-i-dont-complete-the-verification-process"},"modified":"2025-09-03T15:13:37","modified_gmt":"2025-09-03T14:13:37","slug":"what-happens-if-i-dont-complete-the-verification-process","status":"publish","type":"kb","link":"https:\/\/www.simplex.com\/kb\/what-happens-if-i-dont-complete-the-verification-process","title":{"rendered":"What happens if I don\u2019t complete the verification process?"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">If you were asked to verify your identity, completing the purchase is only possible if you <\/span><span style=\"font-weight: 400;\"><strong>pass it.<\/strong><br \/>If you <strong>do not complete the verification process<\/strong>, your transaction will be <strong>automatically cancelled within 72<\/strong> hours from when the request was sent. However, if you would like to cancel your payment quicker, please contact our support team <strong style=\"font-weight: 400;\">via live chat or <\/strong><\/span><strong><a href=\"https:\/\/www.simplex.com\/help-center\/new-ticket\" target=\"_blank\">submit a ticket request<\/a><\/strong><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p>\u00a0<\/p>\n<p><span style=\"font-weight: 400;\">Please be informed that you will not be charged if you do not complete the verification process and your payment gets cancelled<strong>.<\/strong> If you see a charge on your bank statement, this is simply an <strong>authorization hold<\/strong>. More information on authorization hold can be found <em><strong><a href=\"https:\/\/www.simplex.com\/kb\/authorization-hold-why-was-i-charged-before-the-approval-of-my-payment-or-if-my-payment-was-not-successful\" target=\"_self\">here<\/a><\/strong><\/em>.\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you were asked to verify your identity, completing the purchase is only possible if you pass it.If you do not complete the verification process, your transaction will be automatically cancelled within 72 hours from when the request was sent. However, if you would like to cancel your payment quicker, please contact our support team<\/p>\n","protected":false},"featured_media":0,"menu_order":0,"template":"","kb_category":[36,45],"class_list":["post-7892","kb","type-kb","status-publish","hentry","kb_category-buying-with-a-credit-debit-card","kb_category-verification"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What happens if I don\u2019t complete the verification process? - Simplex<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.simplex.com\/kb\/what-happens-if-i-dont-complete-the-verification-process\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What happens if I don\u2019t complete the verification process? - Simplex\" \/>\n<meta property=\"og:description\" content=\"If you were asked to verify your identity, completing the purchase is only possible if you pass it.If you do not complete the verification process, your transaction will be automatically cancelled within 72 hours from when the request was sent. 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