{"id":7876,"date":"2025-07-21T01:44:58","date_gmt":"2025-07-21T00:44:58","guid":{"rendered":"https:\/\/www.simplex.com\/kb\/why-did-i-receive-less-than-i-bought-for"},"modified":"2025-09-03T15:14:32","modified_gmt":"2025-09-03T14:14:32","slug":"why-did-i-receive-less-than-i-bought-for","status":"publish","type":"kb","link":"https:\/\/www.simplex.com\/kb\/why-did-i-receive-less-than-i-bought-for","title":{"rendered":"Why did I receive less than I bought for?"},"content":{"rendered":"<p>While we always try to secure the best price, exchange rates vary between sellers. <strong>Due to different business constraints<\/strong>, the amount of cryptocurrency you bought from our partner might have been lower than the general exchange rate used by other exchanges\/platforms.<br \/>Additionally, <strong>payment processing fees<\/strong> are applied from our and, sometimes, the platforms you choose to make the purchase sides.\u00a0<\/p>\n<p>\u00a0<\/p>\n<p>Please note that the <strong>price<\/strong> of the cryptocurrency you purchase and the amount you will receive is <strong>always displayed<\/strong> before you pay. We assure you that <strong>you will receive the exact amount of cryptocurrency initially shown<\/strong> before making the payment.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>While we always try to secure the best price, exchange rates vary between sellers. Due to different business constraints, the amount of cryptocurrency you bought from our partner might have been lower than the general exchange rate used by other exchanges\/platforms.Additionally, payment processing fees are applied from our and, sometimes, the platforms you choose to<\/p>\n","protected":false},"featured_media":0,"menu_order":0,"template":"","kb_category":[36,49],"class_list":["post-7876","kb","type-kb","status-publish","hentry","kb_category-buying-with-a-credit-debit-card","kb_category-payments"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Why did I receive less than I bought for? - Simplex<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.simplex.com\/kb\/why-did-i-receive-less-than-i-bought-for\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Why did I receive less than I bought for? - Simplex\" \/>\n<meta property=\"og:description\" content=\"While we always try to secure the best price, exchange rates vary between sellers. Due to different business constraints, the amount of cryptocurrency you bought from our partner might have been lower than the general exchange rate used by other exchanges\/platforms.Additionally, payment processing fees are applied from our and, sometimes, the platforms you choose to\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.simplex.com\/kb\/why-did-i-receive-less-than-i-bought-for\" \/>\n<meta property=\"og:site_name\" content=\"Simplex\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-03T14:14:32+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.simplex.com\/kb\/why-did-i-receive-less-than-i-bought-for\",\"url\":\"https:\/\/www.simplex.com\/kb\/why-did-i-receive-less-than-i-bought-for\",\"name\":\"Why did I receive less than I bought for? - Simplex\",\"isPartOf\":{\"@id\":\"https:\/\/www.simplex.com\/#website\"},\"datePublished\":\"2025-07-21T00:44:58+00:00\",\"dateModified\":\"2025-09-03T14:14:32+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.simplex.com\/kb\/why-did-i-receive-less-than-i-bought-for#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.simplex.com\/kb\/why-did-i-receive-less-than-i-bought-for\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.simplex.com\/kb\/why-did-i-receive-less-than-i-bought-for#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.simplex.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Why did I receive less than I bought for?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.simplex.com\/#website\",\"url\":\"https:\/\/www.simplex.com\/\",\"name\":\"Simplex\",\"description\":\"Buy &amp; Sell Crypto Instantly \u2013 Secure, Global Onramp\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.simplex.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-GB\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Why did I receive less than I bought for? - Simplex","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.simplex.com\/kb\/why-did-i-receive-less-than-i-bought-for","og_locale":"en_GB","og_type":"article","og_title":"Why did I receive less than I bought for? - Simplex","og_description":"While we always try to secure the best price, exchange rates vary between sellers. Due to different business constraints, the amount of cryptocurrency you bought from our partner might have been lower than the general exchange rate used by other exchanges\/platforms.Additionally, payment processing fees are applied from our and, sometimes, the platforms you choose to","og_url":"https:\/\/www.simplex.com\/kb\/why-did-i-receive-less-than-i-bought-for","og_site_name":"Simplex","article_modified_time":"2025-09-03T14:14:32+00:00","twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.simplex.com\/kb\/why-did-i-receive-less-than-i-bought-for","url":"https:\/\/www.simplex.com\/kb\/why-did-i-receive-less-than-i-bought-for","name":"Why did I receive less than I bought for? - Simplex","isPartOf":{"@id":"https:\/\/www.simplex.com\/#website"},"datePublished":"2025-07-21T00:44:58+00:00","dateModified":"2025-09-03T14:14:32+00:00","breadcrumb":{"@id":"https:\/\/www.simplex.com\/kb\/why-did-i-receive-less-than-i-bought-for#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.simplex.com\/kb\/why-did-i-receive-less-than-i-bought-for"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.simplex.com\/kb\/why-did-i-receive-less-than-i-bought-for#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.simplex.com\/"},{"@type":"ListItem","position":2,"name":"Why did I receive less than I bought for?"}]},{"@type":"WebSite","@id":"https:\/\/www.simplex.com\/#website","url":"https:\/\/www.simplex.com\/","name":"Simplex","description":"Buy &amp; Sell Crypto Instantly \u2013 Secure, Global Onramp","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.simplex.com\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-GB"}]}},"_links":{"self":[{"href":"https:\/\/www.simplex.com\/wp-json\/wp\/v2\/kb\/7876","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.simplex.com\/wp-json\/wp\/v2\/kb"}],"about":[{"href":"https:\/\/www.simplex.com\/wp-json\/wp\/v2\/types\/kb"}],"wp:attachment":[{"href":"https:\/\/www.simplex.com\/wp-json\/wp\/v2\/media?parent=7876"}],"wp:term":[{"taxonomy":"kb_category","embeddable":true,"href":"https:\/\/www.simplex.com\/wp-json\/wp\/v2\/kb_category?post=7876"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}