{"id":7871,"date":"2025-07-21T01:44:53","date_gmt":"2025-07-21T00:44:53","guid":{"rendered":"https:\/\/www.simplex.com\/kb\/will-i-always-receive-the-same-amount-of-cryptocurrency-i-bought"},"modified":"2025-09-03T15:14:28","modified_gmt":"2025-09-03T14:14:28","slug":"will-i-always-receive-the-same-amount-of-cryptocurrency-i-bought","status":"publish","type":"kb","link":"https:\/\/www.simplex.com\/kb\/will-i-always-receive-the-same-amount-of-cryptocurrency-i-bought","title":{"rendered":"Will I always receive the same amount of cryptocurrency I bought?"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">The cryptocurrency market is well known for being volatile, and significant <strong>fluctuations<\/strong> are a part of it. <br \/>In some cases, the <\/span><span style=\"font-weight: 400;\"><strong>cryptocurrency exchange rate might change <\/strong>from when the payment was initiated until\u00a0it was finished, meaning that you would receive less cryptocurrency than you saw on the checkout page.<\/span><\/p>\n<p>\u00a0<\/p>\n<p><span style=\"font-weight: 400;\">However, you can&#39;t receive<strong>\u00a0less<\/strong> than what was displayed at checkout<strong> without your confirmation.<\/strong> If the change is significant, we always <strong>inform our users via email <\/strong>regarding the changes in the total amount they will receive, and they can proceed accordingly &#8211; <strong>accept the changes and <em>approve the transaction <\/em><\/strong>or <strong><em>cancel the transaction altogether<\/em><\/strong>.<\/span><\/p>\n<p>\u00a0<\/p>\n<p><span style=\"font-weight: 400;\">An example of an <strong>email<\/strong> informing users about the changes in the amount:<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><img loading=\"lazy\" decoding=\"async\" alt=\"\" height=\"480\" src=\"https:\/\/safecharge.my.salesforce.com\/sfc\/dist\/version\/renditionDownload?rendition=ORIGINAL_Png&amp;versionId=068Pj00000YvAbSIAV&amp;operationContext=DELIVERY&amp;contentId=05DPj00000BocxvMAB&amp;page=0&amp;d=\/a\/Pj00000Bocxv\/OWXY9pAm4Bbzx1mg8kYYq0xKTlz2PGlT_uM_BJP9S8Q&amp;oid=00D30000000pE7X&amp;dpt=null&amp;viewId= \" width=\"525\"><\/img><\/span><\/p>\n<p>\u00a0<\/p>\n<p><span style=\"font-weight: 400;\">An example of what <strong>users see once they click the link<\/strong> in the email:<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><img loading=\"lazy\" decoding=\"async\" alt=\"\" height=\"593\" src=\"https:\/\/safecharge.my.salesforce.com\/sfc\/dist\/version\/renditionDownload?rendition=ORIGINAL_Png&amp;versionId=068Pj00000YvAb1IAF&amp;operationContext=DELIVERY&amp;contentId=05DPj00000BocxUMAR&amp;page=0&amp;d=\/a\/Pj00000BocxU\/recp.21Fqanvs2UFtP5TMU3yudWjwS33jeX_ZnQCa0k&amp;oid=00D30000000pE7X&amp;dpt=null&amp;viewId= \" width=\"479\"><\/img><\/span><\/p>\n<p>\u00a0<\/p>\n<p><span style=\"font-weight: 400;\">If you are unsure about the situation with your purchase, please do not hesitate to contact us directly.\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The cryptocurrency market is well known for being volatile, and significant fluctuations are a part of it. In some cases, the cryptocurrency exchange rate might change from when the payment was initiated until\u00a0it was finished, meaning that you would receive less cryptocurrency than you saw on the checkout page. \u00a0 However, you can&#39;t receive\u00a0less than<\/p>\n","protected":false},"featured_media":0,"menu_order":0,"template":"","kb_category":[36,49],"class_list":["post-7871","kb","type-kb","status-publish","hentry","kb_category-buying-with-a-credit-debit-card","kb_category-payments"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Will I always receive the same amount of cryptocurrency I bought? - Simplex<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.simplex.com\/kb\/will-i-always-receive-the-same-amount-of-cryptocurrency-i-bought\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Will I always receive the same amount of cryptocurrency I bought? - Simplex\" \/>\n<meta property=\"og:description\" content=\"The cryptocurrency market is well known for being volatile, and significant fluctuations are a part of it. In some cases, the cryptocurrency exchange rate might change from when the payment was initiated until\u00a0it was finished, meaning that you would receive less cryptocurrency than you saw on the checkout page. \u00a0 However, you can&#039;t receive\u00a0less than\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.simplex.com\/kb\/will-i-always-receive-the-same-amount-of-cryptocurrency-i-bought\" \/>\n<meta property=\"og:site_name\" content=\"Simplex\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-03T14:14:28+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.simplex.com\/kb\/will-i-always-receive-the-same-amount-of-cryptocurrency-i-bought\",\"url\":\"https:\/\/www.simplex.com\/kb\/will-i-always-receive-the-same-amount-of-cryptocurrency-i-bought\",\"name\":\"Will I always receive the same amount of cryptocurrency I bought? - Simplex\",\"isPartOf\":{\"@id\":\"https:\/\/www.simplex.com\/#website\"},\"datePublished\":\"2025-07-21T00:44:53+00:00\",\"dateModified\":\"2025-09-03T14:14:28+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.simplex.com\/kb\/will-i-always-receive-the-same-amount-of-cryptocurrency-i-bought#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.simplex.com\/kb\/will-i-always-receive-the-same-amount-of-cryptocurrency-i-bought\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.simplex.com\/kb\/will-i-always-receive-the-same-amount-of-cryptocurrency-i-bought#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.simplex.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Will I always receive the same amount of cryptocurrency I bought?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.simplex.com\/#website\",\"url\":\"https:\/\/www.simplex.com\/\",\"name\":\"Simplex\",\"description\":\"Buy &amp; Sell Crypto Instantly \u2013 Secure, Global Onramp\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.simplex.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-GB\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Will I always receive the same amount of cryptocurrency I bought? - Simplex","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.simplex.com\/kb\/will-i-always-receive-the-same-amount-of-cryptocurrency-i-bought","og_locale":"en_GB","og_type":"article","og_title":"Will I always receive the same amount of cryptocurrency I bought? - Simplex","og_description":"The cryptocurrency market is well known for being volatile, and significant fluctuations are a part of it. In some cases, the cryptocurrency exchange rate might change from when the payment was initiated until\u00a0it was finished, meaning that you would receive less cryptocurrency than you saw on the checkout page. \u00a0 However, you can&#39;t receive\u00a0less than","og_url":"https:\/\/www.simplex.com\/kb\/will-i-always-receive-the-same-amount-of-cryptocurrency-i-bought","og_site_name":"Simplex","article_modified_time":"2025-09-03T14:14:28+00:00","twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.simplex.com\/kb\/will-i-always-receive-the-same-amount-of-cryptocurrency-i-bought","url":"https:\/\/www.simplex.com\/kb\/will-i-always-receive-the-same-amount-of-cryptocurrency-i-bought","name":"Will I always receive the same amount of cryptocurrency I bought? - Simplex","isPartOf":{"@id":"https:\/\/www.simplex.com\/#website"},"datePublished":"2025-07-21T00:44:53+00:00","dateModified":"2025-09-03T14:14:28+00:00","breadcrumb":{"@id":"https:\/\/www.simplex.com\/kb\/will-i-always-receive-the-same-amount-of-cryptocurrency-i-bought#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.simplex.com\/kb\/will-i-always-receive-the-same-amount-of-cryptocurrency-i-bought"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.simplex.com\/kb\/will-i-always-receive-the-same-amount-of-cryptocurrency-i-bought#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.simplex.com\/"},{"@type":"ListItem","position":2,"name":"Will I always receive the same amount of cryptocurrency I bought?"}]},{"@type":"WebSite","@id":"https:\/\/www.simplex.com\/#website","url":"https:\/\/www.simplex.com\/","name":"Simplex","description":"Buy &amp; Sell Crypto Instantly \u2013 Secure, Global Onramp","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.simplex.com\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-GB"}]}},"_links":{"self":[{"href":"https:\/\/www.simplex.com\/wp-json\/wp\/v2\/kb\/7871","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.simplex.com\/wp-json\/wp\/v2\/kb"}],"about":[{"href":"https:\/\/www.simplex.com\/wp-json\/wp\/v2\/types\/kb"}],"wp:attachment":[{"href":"https:\/\/www.simplex.com\/wp-json\/wp\/v2\/media?parent=7871"}],"wp:term":[{"taxonomy":"kb_category","embeddable":true,"href":"https:\/\/www.simplex.com\/wp-json\/wp\/v2\/kb_category?post=7871"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}