{"id":7866,"date":"2025-07-21T01:44:48","date_gmt":"2025-07-21T00:44:48","guid":{"rendered":"https:\/\/www.simplex.com\/kb\/i-did-not-receive-a-verification-code-to-my-email-what-do-i-do"},"modified":"2025-09-03T15:14:23","modified_gmt":"2025-09-03T14:14:23","slug":"i-did-not-receive-a-verification-code-to-my-email-what-do-i-do","status":"publish","type":"kb","link":"https:\/\/www.simplex.com\/kb\/i-did-not-receive-a-verification-code-to-my-email-what-do-i-do","title":{"rendered":"I did not receive a verification code to my email, what do I do?"},"content":{"rendered":"<p style=\"box-sizing: border-box;color: #2f3941;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Helvetica, Arial, sans-serif;font-size: 15px;white-space: normal;background-color: #ffffff;\">A verification email is automatically sent to your inbox. In case you cannot locate it, please try the following:<br style=\"box-sizing: border-box;\"><br style=\"box-sizing: border-box;\">1. Double-check your email inbox and spam folders<\/p>\n<p style=\"box-sizing: border-box;color: #2f3941;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Helvetica, Arial, sans-serif;font-size: 15px;white-space: normal;background-color: #ffffff;\">2. Add no-reply@simplexcc.com and\u00a0<a class=\"c-link\" style=\"box-sizing: border-box;color: #081f2c;text-decoration-line: underline;\" target=\"_blank\" href=\"mailto:support@accountsnuvei.zendesk.com\">support@simplex.com<\/a>\u00a0to your email contacts list<\/p>\n<p style=\"box-sizing: border-box;color: #2f3941;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Helvetica, Arial, sans-serif;font-size: 15px;white-space: normal;background-color: #ffffff;\">3. Make sure that you have inserted all the details correctly in all fields<\/p>\n<p style=\"box-sizing: border-box;color: #2f3941;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Helvetica, Arial, sans-serif;font-size: 15px;white-space: normal;background-color: #ffffff;\">4. Clear your browser cookies and cache, and disable VPN and browser extensions<\/p>\n<p style=\"box-sizing: border-box;color: #2f3941;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Helvetica, Arial, sans-serif;font-size: 15px;white-space: normal;background-color: #ffffff;\"><br style=\"box-sizing: border-box;\">Also, please kindly note that if you have had multiple emails from Nuvei in regards to verification, they might be grouped up. You can find those threads by using the search function in the inbox and searching for various keywords, such as:<\/p>\n<ul style=\"box-sizing: border-box;list-style-position: outside;list-style-type: disc;margin: 20px 0px 20px 20px;padding: 0px 0px 0px 20px;color: #2f3941;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Helvetica, Arial, sans-serif;font-size: 15px;white-space: normal;background-color: #ffffff;\">\n<li style=\"box-sizing: border-box;\">\u201cNuvei\u201d<\/li>\n<li style=\"box-sizing: border-box;\">&quot;Password&quot;<\/li>\n<li style=\"box-sizing: border-box;\">&quot;Reset&quot;<\/li>\n<\/ul>\n<p style=\"box-sizing: border-box;color: #2f3941;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Helvetica, Arial, sans-serif;font-size: 15px;white-space: normal;background-color: #ffffff;\">If none of the above helps, please contact our Support team for further assistance via:<\/p>\n<ul style=\"box-sizing: border-box;list-style-position: outside;list-style-type: disc;margin: 20px 0px 20px 20px;padding: 0px 0px 0px 20px;color: #2f3941;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Helvetica, Arial, sans-serif;font-size: 15px;white-space: normal;background-color: #ffffff;\">\n<li style=\"box-sizing: border-box;\">Live chat is at the bottom right side of any page on our website.\u00a0<\/li>\n<li style=\"box-sizing: border-box;\"><a style=\"box-sizing: border-box;color: #081f2c;text-decoration-line: underline;\" target=\"_self\" href=\"https:\/\/accountsnuvei.zendesk.com\/hc\/en-gb\/requests\/new\">Submit a ticket<\/a>\u00a0through our Support Center<\/li>\n<\/ul>\n<p style=\"box-sizing: border-box;margin-bottom: 0px;color: #2f3941;font-family: -apple-system, &#39;system-ui&#39;, &#39;Segoe UI&#39;, Helvetica, Arial, sans-serif;font-size: 15px;white-space: normal;background-color: #ffffff;\">Please be aware that we do not offer phone support and do not communicate with our customers through third-party applications (Telegram, Whatsapp, etc.).<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A verification email is automatically sent to your inbox. In case you cannot locate it, please try the following:1. Double-check your email inbox and spam folders 2. Add no-reply@simplexcc.com and\u00a0support@simplex.com\u00a0to your email contacts list 3. Make sure that you have inserted all the details correctly in all fields 4. Clear your browser cookies and cache,<\/p>\n","protected":false},"featured_media":0,"menu_order":0,"template":"","kb_category":[36,46],"class_list":["post-7866","kb","type-kb","status-publish","hentry","kb_category-buying-with-a-credit-debit-card","kb_category-troubleshooting"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>I did not receive a verification code to my email, what do I do? - Simplex<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.simplex.com\/kb\/i-did-not-receive-a-verification-code-to-my-email-what-do-i-do\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"I did not receive a verification code to my email, what do I do? - Simplex\" \/>\n<meta property=\"og:description\" content=\"A verification email is automatically sent to your inbox. In case you cannot locate it, please try the following:1. Double-check your email inbox and spam folders 2. Add no-reply@simplexcc.com and\u00a0support@simplex.com\u00a0to your email contacts list 3. Make sure that you have inserted all the details correctly in all fields 4. 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In case you cannot locate it, please try the following:1. Double-check your email inbox and spam folders 2. Add no-reply@simplexcc.com and\u00a0support@simplex.com\u00a0to your email contacts list 3. Make sure that you have inserted all the details correctly in all fields 4. 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