{"id":7845,"date":"2025-07-21T01:44:25","date_gmt":"2025-07-21T00:44:25","guid":{"rendered":"https:\/\/www.simplex.com\/kb\/how-to-identify-that-you-are-communicating-with-a-nuvei-specialist-and-not-a-scammer"},"modified":"2025-09-03T15:14:01","modified_gmt":"2025-09-03T14:14:01","slug":"how-to-identify-that-you-are-communicating-with-a-nuvei-specialist-and-not-a-scammer","status":"publish","type":"kb","link":"https:\/\/www.simplex.com\/kb\/how-to-identify-that-you-are-communicating-with-a-nuvei-specialist-and-not-a-scammer","title":{"rendered":"How to identify that you are communicating with a Nuvei specialist and not a scammer?"},"content":{"rendered":"

Sometimes, a scammer might contact you pretending to be a Nuvei specialist.\u00a0<\/span><\/p>\n

Tips on how to identify that you are communicating with a scammer:<\/span><\/p>\n

    \n
  1. The \u201cspecialist\u201d does not address you by name (Dear user, Dear Sir\/Madam). If you are a Nuvei Accounts user, we will always address you using your name in the email.

    <\/span><\/li>\n
  2. You were contacted by phone or WhatsApp. Please be aware that we do not offer phone support or communicate with our customers through any third-party applications (Telegram, WhatsApp, etc.).

    <\/span><\/li>\n
  3. \u201cSpecialist\u201d is asking for your login details or password. Nuvei will never ask for your password or PIN code by phone, via e-mail, text message, WhatsApp or social media.

    <\/span><\/li>\n
  4. There are grammar mistakes in the messages which you receive.

    <\/span><\/li>\n
  5. Offers sound too good to be true.

    <\/span><\/li>\n
  6. \u201cSpecialist\u201d offering goods in exchange for funds. Nuvei never provides such services.\u00a0

    <\/span><\/li>\n
  7. \u201cSpecialist\u201d recommends where to invest or promises a good profit. Nuvei does not reach out or consult about profits, lotteries, casinos, etc., and does not consult regarding which cryptocurrency you should invest.

    <\/span><\/li>\n
  8. The \u201cspecialist\u201d provides a wallet address to which the purchased cryptocurrency should be sent. Nuvei does not offer wallet services and will never ask you to send the funds to a particular wallet address.

    <\/span>Exception<\/em><\/strong>– please note that if you initiate a sale transaction during the payment checkout process, we will provide a wallet address where the cryptocurrency from your wallet should be sent. However, we will never provide it by contacting you directly.

    <\/span><\/li>\n
  9. The \u201cspecialist\u201d asks you to transfer a specific amount of funds\/cryptocurrency to unlock\/withdraw or access your balance. Nuvei will never ask you to transfer money to access our services or your account's balance.<\/span><\/li>\n<\/ol>\n

    IMPORTANT!<\/strong>\u00a0If you are not sure that the email came from Nuvei, please always confirm the information by contacting our Support team via:<\/span><\/p>\n