{"id":7832,"date":"2025-07-19T11:15:23","date_gmt":"2025-07-19T10:15:23","guid":{"rendered":"https:\/\/www.simplex.com\/?page_id=7832"},"modified":"2025-07-19T11:33:58","modified_gmt":"2025-07-19T10:33:58","slug":"new-ticket","status":"publish","type":"page","link":"https:\/\/www.simplex.com\/help-center\/new-ticket","title":{"rendered":"New Ticket"},"content":{"rendered":"<style>.wForm form{text-align: left;}<\/style><!-- FORM: HEAD SECTION -->\n    <meta http-equiv=\"Content-Type\" content=\"text\/html; charset=utf-8\" \/>\n    <meta name=\"referrer\" content=\"no-referrer-when-downgrade\">\n    <!-- THIS SCRIPT NEEDS TO BE LOADED FIRST BEFORE wforms.js -->\n    <script type=\"text\/javascript\" data-for=\"FA__DOMContentLoadedEventDispatch\" src=\"https:\/\/nuvei.tfaforms.net\/js\/FA__DOMContentLoadedEventDispatcher.js\" defer><\/script>\n            <script type=\"text\/javascript\">\n        document.addEventListener(\"FA__DOMContentLoaded\", function(){\n            const 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id=\"tfa_1\" name=\"tfa_1\" value=\"\" title=\"Email address\" class=\"validate-email required\"><\/div>\n<\/div>\n<div class=\"oneField field-container-D    \" id=\"tfa_2-D\">\n<label id=\"tfa_2-L\" class=\"label preField reqMark\" for=\"tfa_2\">I would like to<\/label><br><div class=\"inputWrapper\">\n<select aria-required=\"true\" id=\"tfa_2\" name=\"tfa_2\" title=\"I would like to\" aria-describedby=\"tfa_2-HH\" class=\"required\"><option value=\"\">Please select...<\/option>\n<option value=\"tfa_6\" id=\"tfa_6\" class=\"\">Submit a request related to my cryptocurrency purchase<\/option>\n<option value=\"tfa_7\" id=\"tfa_7\" class=\"\">Submit a request related to my payment with cryptocurrency<\/option>\n<option value=\"tfa_8\" id=\"tfa_8\" class=\"\">Submit a request related to  banking services<\/option>\n<option value=\"tfa_12\" id=\"tfa_12\" data-conditionals=\"#tfa_14,#tfa_16,#tfa_18,#tfa_20,#tfa_22,#tfa_24,#tfa_26,#tfa_28,#tfa_30,#tfa_32,#tfa_38,#tfa_42,#tfa_44,#tfa_46\" class=\"\">Report a fraudulent transaction<\/option><\/select><span class=\"field-hint-inactive\" id=\"tfa_2-H\"><span id=\"tfa_2-HH\" class=\"hint\">Please choose the option that relates to your request<\/span><\/span>\n<\/div>\n<\/div>\n<div class=\"oneField field-container-D    \" id=\"tfa_9-D\">\n<label id=\"tfa_9-L\" class=\"label preField reqMark\" for=\"tfa_9\">Subject<\/label><br><div class=\"inputWrapper\"><input aria-required=\"true\" type=\"text\" id=\"tfa_9\" name=\"tfa_9\" value=\"\" title=\"Subject\" class=\"required\"><\/div>\n<\/div>\n<div class=\"oneField field-container-D    \" id=\"tfa_11-D\">\n<label id=\"tfa_11-L\" class=\"label preField reqMark\" for=\"tfa_11\">Description<\/label><br><div class=\"inputWrapper\">\n<textarea aria-required=\"true\" aria-describedby=\"tfa_11-HH\" id=\"tfa_11\" name=\"tfa_11\" title=\"Description\" class=\"required\"><\/textarea><span class=\"field-hint-inactive\" id=\"tfa_11-H\"><span id=\"tfa_11-HH\" class=\"hint\">Please enter the details of your request<\/span><\/span>\n<\/div>\n<\/div>\n<div class=\"oneField field-container-D    \" id=\"tfa_14-D\">\n<label id=\"tfa_14-L\" class=\"label preField \" for=\"tfa_14\">Transaction ID (if known)<\/label><br><div class=\"inputWrapper\"><input type=\"text\" id=\"tfa_14\" name=\"tfa_14\" value=\"\" data-condition=\"`#tfa_12`\" title=\"Transaction ID (if known)\" class=\"\"><\/div>\n<\/div>\n<div class=\"oneField field-container-D    \" id=\"tfa_16-D\">\n<label id=\"tfa_16-L\" class=\"label preField reqMark\" for=\"tfa_16\">Transaction date&nbsp;<\/label><br><div class=\"inputWrapper\"><input aria-required=\"true\" type=\"text\" id=\"tfa_16\" name=\"tfa_16\" value=\"\" autocomplete=\"off\" data-condition=\"`#tfa_12`\" title=\"Transaction date \" class=\"validate-datecal required\"><\/div>\n<\/div>\n<div class=\"oneField field-container-D    \" id=\"tfa_18-D\">\n<label id=\"tfa_18-L\" class=\"label preField reqMark\" for=\"tfa_18\">Transaction amount<\/label><br><div class=\"inputWrapper\"><input aria-required=\"true\" type=\"text\" id=\"tfa_18\" name=\"tfa_18\" value=\"\" data-condition=\"`#tfa_12`\" title=\"Transaction amount\" class=\"validate-float required\"><\/div>\n<\/div>\n<div class=\"oneField field-container-D    \" id=\"tfa_20-D\">\n<label id=\"tfa_20-L\" class=\"label preField reqMark\" for=\"tfa_20\">Your full name, as it is written on the card.<\/label><br><div class=\"inputWrapper\"><input aria-required=\"true\" type=\"text\" id=\"tfa_20\" name=\"tfa_20\" value=\"\" data-condition=\"`#tfa_12`\" title=\"Your full name, as it is written on the card.\" class=\"required\"><\/div>\n<\/div>\n<div class=\"oneField field-container-D    \" id=\"tfa_22-D\">\n<label id=\"tfa_22-L\" class=\"label preField reqMark\" for=\"tfa_22\">First 6 digits of the payment card that was used for this transaction.<\/label><br><div class=\"inputWrapper\"><input aria-required=\"true\" type=\"text\" id=\"tfa_22\" name=\"tfa_22\" value=\"\" 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If yes, when was that last time you made a transaction?\" class=\"required\"><\/textarea><\/div>\n<\/div>\n<div class=\"oneField field-container-D    \" id=\"tfa_32-D\">\n<label id=\"tfa_32-L\" class=\"label preField reqMark\" for=\"tfa_32\">Did you issue this transaction yourself?<\/label><br><div class=\"inputWrapper\"><select aria-required=\"true\" id=\"tfa_32\" name=\"tfa_32\" data-condition=\"`#tfa_12`\" title=\"Did you issue this transaction yourself?\" class=\"required\"><option value=\"\">Please select...<\/option>\n<option value=\"tfa_33\" id=\"tfa_33\" class=\"\">Yes<\/option>\n<option value=\"tfa_34\" id=\"tfa_34\" class=\"\">No<\/option><\/select><\/div>\n<\/div>\n<div class=\"oneField field-container-D    \" id=\"tfa_38-D\">\n<label id=\"tfa_38-L\" class=\"label preField reqMark\" for=\"tfa_38\">Did you use a personal wallet address that only you have an access to?<\/label><br><div class=\"inputWrapper\"><select aria-required=\"true\" id=\"tfa_38\" name=\"tfa_38\" data-condition=\"`#tfa_12`\" title=\"Did you use a personal wallet address that only you have an access to?\" class=\"required\"><option value=\"\">Please select...<\/option>\n<option value=\"tfa_39\" id=\"tfa_39\" class=\"\">Yes, I did<\/option>\n<option value=\"tfa_40\" id=\"tfa_40\" class=\"\">No, I did not<\/option><\/select><\/div>\n<\/div>\n<\/div>\n<div class=\"oneField field-container-D    \" id=\"tfa_42-D\">\n<label id=\"tfa_42-L\" class=\"label preField \" for=\"tfa_42\">Were you attempting to purchase any merchandise or services with your cryptocurrency payment?<\/label><br><div class=\"inputWrapper\"><textarea id=\"tfa_42\" name=\"tfa_42\" data-condition=\"`#tfa_12`\" title=\"Were you attempting to purchase any merchandise or services with your cryptocurrency payment?\" class=\"\"><\/textarea><\/div>\n<\/div>\n<div class=\"oneField field-container-D    \" id=\"tfa_44-D\">\n<label id=\"tfa_44-L\" class=\"label preField \" for=\"tfa_44\">What is the name of the person\/company that scammed you?<\/label><br><div class=\"inputWrapper\"><textarea id=\"tfa_44\" name=\"tfa_44\" data-condition=\"`#tfa_12`\" title=\"What is the name of the person\/company that scammed you?\" class=\"\"><\/textarea><\/div>\n<\/div>\n<div class=\"oneField field-container-D    \" id=\"tfa_46-D\">\n<label id=\"tfa_46-L\" class=\"label preField \" for=\"tfa_46\">Any additional information.<\/label><br><div class=\"inputWrapper\"><textarea id=\"tfa_46\" name=\"tfa_46\" data-condition=\"`#tfa_12`\" title=\"Any additional information.\" class=\"\"><\/textarea><\/div>\n<\/div>\n<div class=\"actions\" id=\"5158396-A\" data-contentid=\"submit_button\"><input type=\"submit\" data-label=\"Submit\" class=\"primaryAction\" id=\"submit_button\" value=\"Submit\"><\/div>\n<div style=\"clear:both\"><\/div>\n<input type=\"hidden\" value=\"225-5040c1bc3b28b01a11b0cd267bdd4366\" name=\"tfa_dbCounters\" id=\"tfa_dbCounters\" autocomplete=\"off\"><input type=\"hidden\" value=\"5158396\" name=\"tfa_dbFormId\" id=\"tfa_dbFormId\"><input type=\"hidden\" value=\"\" name=\"tfa_dbResponseId\" id=\"tfa_dbResponseId\"><input type=\"hidden\" value=\"691c68387cd9e3867e185c1034982721\" name=\"tfa_dbControl\" id=\"tfa_dbControl\"><input type=\"hidden\" value=\"\" name=\"tfa_dbWorkflowSessionUuid\" id=\"tfa_dbWorkflowSessionUuid\"><input type=\"hidden\" value=\"1758249637\" name=\"tfa_dbTimeStarted\" id=\"tfa_dbTimeStarted\" autocomplete=\"off\"><input type=\"hidden\" value=\"6\" name=\"tfa_dbVersionId\" id=\"tfa_dbVersionId\"><input type=\"hidden\" value=\"\" name=\"tfa_switchedoff\" id=\"tfa_switchedoff\">\n<\/form>\n<\/div><\/div><div class=\"wFormFooter\"><p class=\"supportInfo\"><a target=\"new\" class=\"contactInfoLink\" href=\"https:\/\/nuvei.tfaforms.net\/forms\/help\/5158396\" data-testid=\"contact-info-link\">Contact Information<\/a><br><\/p><\/div>\n  <p class=\"supportInfo\" >\n      <\/p>\n <\/div>\n\n<script\n    id=\"analytics-collector-script\"\n    type=\"text\/javascript\"\n    src=\"https:\/\/nuvei.tfaforms.net\/dist\/analytics\/data-collector.e86d94bd97a6d88cf5db.js\"\n    data-customer-id=\"68162\"\n    data-endpoint=\"https:\/\/analytics.formassembly.com\/v1\/traces\"\n><\/script>\n\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":16,"featured_media":0,"parent":7831,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"inline_featured_image":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-7832","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.8 - 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